How to identify which B246HL models have DisplayPort out before we purchase

Boozer
Boozer Member Posts: 5

Tinkerer

edited February 2024 in 2020 Archives
Which of the B246HL models support DisplayPort out?

We have a UM.QB6AA.B02 that has DP in & out, but then we ordered another of what we thought was the same thing UM.QB6AA.B01 but that does not have DP out. The website does not make it clear to us which model(s) have this feature. We need to be able to daisy-chain them.



Answers

  • laurent_14
    laurent_14 ACE Posts: 10,380 Trailblazer
    edited March 2020
    Hello,
    1. Are you sure you have a DisplayPort input and one output on UM.QBAA.B02?
    2.  Could you post a picture of the connectors board?
    3. Could you give me the first ten characters of the monitors serial number (S/N)? They should start with MM....
    France
  • Boozer
    Boozer Member Posts: 5

    Tinkerer

    Here is image showing DP in/out.

  • Boozer
    Boozer Member Posts: 5

    Tinkerer

    edited March 2020
    Here is model & serial #. B246HYL
  • Boozer
    Boozer Member Posts: 5

    Tinkerer

    The first 10 characters of the serial # (as seen above) are MMLZ8AA003. This particular workstation has 2 of these identical models. So naturally we assumed all those monitors would have this. To our dismay they do not - and we need a 24" B series with this DP out, we order through provantage.com and their website is no more helpful with identifying monitors that have this feature.
  • Boozer
    Boozer Member Posts: 5

    Tinkerer

    Customer support can't help. Tech support said they'd call us back after they spoke to an engineer, they did not call back. Emailed eCommerce@acer.com and they said only tech support can help. Seems crazy to have to go through these hoops just to find out which monitors have DisplayPort out.

  • laurent_14
    laurent_14 ACE Posts: 10,380 Trailblazer
    Hello,
    I tried to find another monitor with a DisplayPort output but without success. :/
    France