Acer aspire 3 a315-41gr4bw/ryzen 5 Issue with black screen

System
System Member Posts: 4,555 Seasoned Practitioner WiFi Icon
edited October 2023 in 2020 Archives
This discussion was created from comments split from: BLACK SCREEN!! PLEASE HELP(Acer Aspire A315-41G-R5U3 ).

Answers

  • JamesBot
    JamesBot Member Posts: 2 New User
    edited March 2020
    Acer aspire 3 a315-41gr4bw/ryzen 5
    Issue with black screen
    After seeing these comments with no support or resolution provided now I am able to understand the problem which is not with the hardware or software but it is with the company. Just save people from wasting their money on aspire series and better avoid Acer products. 
    Problems:
    1. Received with loose screws.
    2. Lost few screws in a month.
    3. Speaker is too loud that you can hear it on moon. Frankly it's worse than headphone because with full sound setting you can hear your earphone from distance but the speaker can't be heard without putting it closest to your ear.
    4. Power adapter is a cheap product of different company. Acer didn't provide it's own adapter with some quality.
    5. Display started to go Black with slight light on black screen, sometimes it restarts itself, sometimes it requires force shutdown by pressing power key.
    6. In few months there's nothing you can do but watch these issues happen for real. You can't get replacement or refund, neither can you get Acer service center in your region, it's all waste of lots of money by traveling and repair services.
    7.I saved my friends from buying this and now they are using different brands like ASUS AND DELL without any trouble and also Asus provides doorstep services for Guaranteed laptops. Even Lenovo can survive better than this.
    For contact in case for any help Acer can provide:

    Edited the thread to hide personal information.
    Acer-Samuel
  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru
    edited March 2020

    We are sorry you did not find a solution for the issues you are having with your Acer Aspire 3 a315-41. The Community Acer is a peer to peer platform where members share their knowledge to help other users, if you feel like you need Acer support, please contact the direct channel in your region for further assistance.

    You can also send the SN in a private message so we can assist you further.

    We also have Acer Answer option, where you can find many articles to help with an issue on your unit.


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