Helios 300 fans problem

muthanna
muthanna Member Posts: 15 Troubleshooter
edited November 2023 in 2020 Archives
I just noticed today that the fans in my laptop don't run at the same speed, CPU fan is normal with maximum speed about 6122, but the new thing is that maximum speed on GPU fan is reaching 5500 only? it wasn't like that, because normally it should reach 6122 like CPU fan, ANY IDEA WHY ? 
«1

Answers

  • What is the exact model? Example PH317-52-58VH. Also, have you tried to uninstall the predator sense?
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  • muthanna
    muthanna Member Posts: 15 Troubleshooter
    it's PH317-52 it's working again actually after boosting both fans for a bit of time, but i noticed something that i will try to explain. when i spin the CPU fan with my hand (after opening the laptop), it spins a bit and stops (which is the normal case) but the GPU fan doesn't keep spinning a free spin if u know what i mean, like something is prefenting it to keep spining a bit, which i think it's the reason of the noise. 

  • Is your notebook under warranty? Can you record a video and post it on youtube? Have you tried to clean the fans?
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  • f313superpower
    f313superpower Member Posts: 14

    Tinkerer

    nitrosense software reaches 6000 rpm when you open the max fan setting but it does not appear as 6000rpm. This is a problem caused by nitrosense software.
  • f313superpower
    f313superpower Member Posts: 14

    Tinkerer

    no problem on your computer
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited March 2020
    nitrosense software reaches 6000 rpm when you open the max fan setting but it does not appear as 6000rpm. This is a problem caused by nitrosense software.
    Nitro sense it's exactly the same as the old ps but just rebranded for nitros the ui it's exactly the same for all (only the older predators 15/17 have different ps ui) and the fans run at the same speed as ps which is 6122 max nothing wrong with the software as you're stating in fact the new H700 ps works on all predators/nitros with at least 7300hq cpu minimum feel free to check here https://community.acer.com/en/discussion/570716/latest-predator-sense-working-on-old-h300-models#latest


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited March 2020
    @muthanna sometimes a battery power drain followed by a bios setup defaults will fix it it might be also the case your gpu fan its starting to be faulty and needs to be replaced also are both fans aeroblades or is the cpu plastic delta? 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • muthanna
    muthanna Member Posts: 15 Troubleshooter
    @xapim
    i don't really know what are they made of, but i will try to check it out later and inform you for sure
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    muthanna said:
    @xapim
    i don't really know what are they made of, but i will try to check it out later and inform you for sure
    Aeroblades are metal blades delta are plastic blades 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • muthanna
    muthanna Member Posts: 15 Troubleshooter
    I guess they are metal right, but the problem is that the fan's (axle) -  don't know if axle is right word- seems to be the problem, like there is something there preventing the fan to spin freely, it's not bad ok but it's a bit noisy
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited March 2020
    I would send it back asap to get it replaced if still on warranty 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • muthanna
    muthanna Member Posts: 15 Troubleshooter
    the problem is back again, with max speed of the fans, i get only this speed  !  and i can hear it's slower and not loud as CPU fan

  • Do the following:
    b) then, go to the plugs folder and change the name Predator PH315-52 to Predator PH317-52 and install.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • muthanna
    muthanna Member Posts: 15 Troubleshooter
    still the same, the program is blue now haha but the speed of GPU fan is the same, do you think the fan should be cleaned at the place where it spins? would that prevent it to get full speed?
  • Try cleaning the fans. If that doesn't work, try resetting the battery.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • muthanna
    muthanna Member Posts: 15 Troubleshooter
    i cleaned them from outside, but i didn't take like every single fan and remove the blades to clean under it, 
    https://www.youtube.com/watch?v=1lxvmay2tn0 i found this here, would that be the solution really?
  • It might work. However, if your notebook is still under warranty, it is best to send it to the Acer service center.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • muthanna
    muthanna Member Posts: 15 Troubleshooter
    I don't really know if it's under warranty, i bought it about one and half years ago, do they all have warranty? 
  • I suggest you check the warranty at this link: https://www.acer.com/ac/en/US/content/system-information
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)