Troubles after clean windows installation on Predator Triton 500 RTX 2060 i7 9750H

sean_gauss
sean_gauss Member Posts: 9

Tinkerer

edited November 2023 in 2020 Archives
I needed to dual boot my system and proceeded with a clean windows version. But now some drivers are not installing properly and I get a 740 error message. Also GPU is not showing up even after NVIDIA drivers installation and Predator sense software is also not installing. Also keyboard shortcuts of brightness adjustment is not working. Can anyone please help?

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited March 2020
    sean_gauss you have to be more specific on what exactly are you trying to do and with which OS(s) also are you saying you formatted the recovery partition with acer flavored windows and installed a new fresh windows via media creation tool ?? if so have you created a usb stock recovery first via care center ? if the recovery its still intact i recommend you to get a 16gb usb drive and create one for safe keeping and after try a stock recovery clean install 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • sean_gauss
    sean_gauss Member Posts: 9

    Tinkerer

    edited March 2020
    I needed to install ubuntu and so i made a windows installation drive from the microsoft tool provide with the intention of installing the drivers later as i wanted a clean installation of Windows. However some drivers from the acer website especially those where we have to run a command line script are not getting installed and instead I am getting an error message when trying to install them the snipping of which is attached below. Also inspite of installing the two NVIDIA drivers provided  on the site the GPU does not show up on directX diagnostics. And the predator sense software is also not working. 

  • sean_gauss
    sean_gauss Member Posts: 9

    Tinkerer

    And no I did not create any recovery usb

  • sean_gauss
    sean_gauss Member Posts: 9

    Tinkerer

    An Update: The GPU now shows on DirectX diagnostics
  • sean_gauss
    sean_gauss Member Posts: 9

    Tinkerer

    This issue has been solved
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    sean_gauss great u managed to get it sorted do u mind sharing what u did so anyone else with similar issues to find it quickly 😉


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • sean_gauss
    sean_gauss Member Posts: 9

    Tinkerer

    Turns out the GPU did show up on DirectX diagnostics after a reboot and the keyboard shortcuts started working once i moved the predator sense app download file to an external hard disk and then reinstall it. This was suggested to me by Acer over call