Helios 300 won’t turn on after not shutting off properly

STommy
STommy Member Posts: 16

Tinkerer

edited November 2023 in 2020 Archives
The past few nights when I shut down my laptop in hasn’t shut off properly, fans kept running and light indicator was still on, as such I’ve had to force shut down. 
Now it won’t even turn on, I somehow managed to get it into the bios ONCE and reset to defaults, tried restarting it after and nothing. Same problem again. Predator logo doesn’t Show up except for the one time I got into bios.

other issues that might be related:
- dGPU hasn’t worked ever since I got this laptop
- windows 10 updates always puts the laptop into recovery mode, so I disabled them

tried:
- booting into bios and resetting to default settings
- internal battery reset with pinhole


Answers

  • STommy
    STommy Member Posts: 16

    Tinkerer

    update: left it alone for 50 minutes and it turned back on normally, I expect this to happen again though the next time I shut it off so how do I go about preventing this?
  • rishabsg
    rishabsg Member Posts: 13

    Tinkerer

    I have the same problem, I didnt shut off properly either. The laptop isn't turning on when I press the power button. No lights appear on when the power button is pressed. Fans aren't turning on either, but I hear a faint noise when I put my ear close to the laptop. Also, the charging indicator light seems to working. Please let me know what's causing this problem. What should be done. A reply would really be helpful, thanks! 
  • rfmanning
    rfmanning Member Posts: 2 New User
    Same here. Reset BIOS to default. Reset Battery. SFC scan and Windows update Troubleshooting. Power and HDD activity lights remain on. Power switch held for 6-8 seconds is the only way to shut my Predator 300 off. Getting really annoying.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited March 2020
    rfmanning this thread its already a bit old and havent got any replies i suggest you to open a new one with your particular issues and state the exact model number in order to get better help


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/