Sata SSD Not showing after install

Pfo81
Pfo81 Member Posts: 5 New User
edited October 2023 in 2020 Archives
I have an aspire 7 a715-72g-79r9 (purchased from manufacturer).  It came with a 256gig M.2 drive, there is an empty bay on the bottom to add a Sata drive.  So being I do alot of photography I wanted to put an additional drive in for extra storage.  I purchased a Crucial 1tb Mx500 SSD (model: ct1000mx500ssd1) and put it in the bay.  I turn on the computer (Before i knew they were hot swappable) and nothing.  The drive isn't even there. Not in BIOS, not in Disk management.  I can connect VIA USB to Sata cable and the drive shows.  I have sent the computer back two times now and they claim there is no issue with the unit. Their drives work just fine.  I had a buddy put in is 128Gig drive in and nothing.   What gives?!?! I've updated windows, I've upgraded BIOS, I've used the Crucial Application to format the drive when connected via usb and make sure firmware is up to date.  I am really stumped as to why this thing will not recognize the drive! I just want to start using this thing.  Its been out of my possession longer than I've owned it! maybe you guys can shed some light on the situation

Answers

  • OK! You said that "he drive isn't even there. Not in BIOS, not in Disk management". But does the ssd appear in the information tab of the bios?
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  • Pfo81
    Pfo81 Member Posts: 5 New User
    edited March 2020
    That's a good question. BecauseI don't know where that is or how to get it. I don't see any drive in bios besides the of one that came with it

     
  • Pfo81
    Pfo81 Member Posts: 5 New User
    Oh that is the information tab. So no. It doesn't show up there
  • Have you checked that the sata cable is connected correctly to the motherboard?
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  • Pfo81
    Pfo81 Member Posts: 5 New User
    Have you checked that the sata cable is connected correctly to the motherboard?
    I did check, I didn't disconnect and reconnect it i jsut inspected it.  Apparently ACERs drives work fine though.  I will, when i get a chance I will open it up remove the cable and reconnect it.

  • Ok! Post the result here:
    https://youtu.be/_O59o7N1Et8
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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