Chromebook password help,

System
System Member Posts: 4,554 Seasoned Practitioner WiFi Icon
edited November 2023 in 2020 Archives
This discussion was created from comments split from: chromebook password help.

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  • belliott4488
    belliott4488 Member Posts: 1 New User
    This is terrible!! I had to change my Google password due to a large data breach, but the next time I restarted my Acer Chromebook it required me to enter my old password. I do not maintain a history of old passwords and no longer know my old password. I have now lost dozens of files saved over several years, which I had stored locally to have them off-line. This is very upsetting. I don't know if this problem is unique to Acer's Chrombooks, but it's extremely upsetting.
  • billsey
    billsey ACE Posts: 34,282 Trailblazer
    If your Chromebook is connected to the internet you can just have it sit at the login prompt for a while so it can handshake with Google. It will then work with your new password. If you can get network connectivity then there's very little that can be done, the security settings are that way to deter theft, making it much harder for a thief to use it without your credentials.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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