Predator PH517-51 Crashing Issue

devildogd
devildogd Member Posts: 2 New User
edited November 2023 in 2020 Archives
I had this laptop since Jan 2019. No issue at all when I got it. Now its crashing left and right trying to play a game. I can see the spike in thermal temp; the idle temp I seen it at is around 40'c and highest was at 89'c. 
Troubleshooting steps:
Reset the OS (4 times) 
Reapply thermal paste (12 times)
Memtest (3 times) (no issue found)

Specs:
32GB (2x16GB) Corsair  Vengeance DDR4 2666MHz
1TB Samsung 970 EVO
nVIDIA GTX 1070

OS: Windows 10 ver 1909

Event Viewer:
System
- Provider
[ Name] EventLog
- EventID 6008
[ Qualifiers] 32768
Level 2
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2020-03-02T04:12:14.546041200Z
EventRecordID 17304
Channel System
Computer DESKTOP-4Q9LVPD
Security
- EventData
9:39:02 PM
‎3/‎1/‎2020
10
E4070300000001001500270002003903E40703000100020003002700020039033C0000003C000000000000000000000000000000000000000100000000000000

Binary data:

In Words

0000: 000307E4 00010000 00270015 03390002
0010: 000307E4 00020001 00270003 03390002
0020: 0000003C 0000003C 00000000 00000000
0030: 00000000 00000000 00000001 00000000

In Bytes

0000: E4 07 03 00 00 00 01 00 ä.......
0008: 15 00 27 00 02 00 39 03 ..'...9.
0010: E4 07 03 00 01 00 02 00 ä.......
0018: 03 00 27 00 02 00 39 03 ..'...9.
0020: 3C 00 00 00 3C 00 00 00 <...<...
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 00 00 00 00 ........
0038: 01 00 00 00 00 00 00 00 ........

Best Answer

  • devildogd
    devildogd Member Posts: 2 New User
    Answer ✓
    I actually figured out the problem and I'm kind of embarrassed for not doing this.

    I test my 64GB (4x16GB) memory, 1 kit of 32GB (2x16GB) came back with errors on MemTest86. RMA'd to Corsair and going to retest it once it comes back.
    I have 3 SSD installed. 2x m.2 (1TB each) and 1 SSD (2TB). The 2 TB SSD has a bad sector.

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited March 2020
    devildogd which thermal paste did you used i recommend kryonaut or similar spread method just a thin layer covering both diodes its enough too much thermal paste its bad also you shouldnt be getting those temps if you used a good thermal paste unless you have damaged/bended the heatsink while disassembling/assembling it my first troubleshooting advice its for you to perform a battery power drain press/hold for 30s+ and let it rest for 2/3h to completely drain all capacitors followed a bios setup defaults.
    Also if you havent already create a stock recovery usb drive via care center for safe keeping (this should have been done first day you have booted it when the OS was still the stock and working fine) next backup everything you need and perform a stock recovery clean install select delete everything option to complete rule out any software issues you will be probably stuck on 1909 anyway because since 1809 every windows 10 update 1903/1909 would overwrite the acer stock recovery os version to not let it downgrade to a previous one under the current this can only be done via rufus the media creation tool will always install the latest version available anyway hope you get it sorted 

    Also the data from event viewer its only good for MS engineers they are the only ones who know exactly what that means :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • devildogd
    devildogd Member Posts: 2 New User
    Answer ✓
    I actually figured out the problem and I'm kind of embarrassed for not doing this.

    I test my 64GB (4x16GB) memory, 1 kit of 32GB (2x16GB) came back with errors on MemTest86. RMA'd to Corsair and going to retest it once it comes back.
    I have 3 SSD installed. 2x m.2 (1TB each) and 1 SSD (2TB). The 2 TB SSD has a bad sector.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    devildogd glad you managed to find out the issue yourself and definitely sometimes the ram might be the main issue :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/