PH317-53 PredatorSense it just doesn't work. NEED HELP PLEASE

SLaguado
SLaguado Member Posts: 6

Tinkerer

edited November 2023 in 2020 Archives

Hi I'm new here. I have a Predator PH317-53 This is really driving me crazy, the last time I opened the program, it didn't show CPU or System temperature, just something like "-.-"

Restart the laptop normally and then it didn't open anymore, just load the logo and nothing happens from there.

I have already tried the "lodctr / R" option

The option to stop the services, put it in manual and restart, nothing.

Only the logo appears, disappears and never opens. Please I need help inmediately.

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    SLaguado as @egydiocoelho stated above download that version and follow the steps here  


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • SLaguado
    SLaguado Member Posts: 6

    Tinkerer

    egydiocoelho said: Perhaps the acer care center is trying to update the Predator Sense. Uninstall the current version and download this version: https://global-download.acer.com/GDFiles/Application/Predator Sense/Predator Sense_Acer_3.00.3136_W10x64_A.zip?acerid=637133586213596884&Step1=NOTEBOOK&Step2=PRORATOR53&OS=ALL&LC=en&BC=ACER&SC=PA_3
    I have already done it and it has not solved the problem. I really don't know what to do anymore.
    Any other solution?
  • SLaguado
    SLaguado Member Posts: 6

    Tinkerer

    xapim said:
    SLaguado as @egydiocoelho stated above download that version and follow the steps here  
    I have used the IObit Uninstaller to delete any registry or junk file.
  • Does the event viewer log an error?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SLaguado
    SLaguado Member Posts: 6

    Tinkerer

    Does the event viewer log an error?
    Well, actually I see too many mistakes, but I don't know.
  • You can base it on the time you open the predator sense.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited March 2020
    SLaguado did you installed it via the setup file or the appxbundle ??? also got take full ownership of the hidden windows apps folder&contents and open PS from the install folder as PS its a windows app now its not like the older red versions that it was installed  as normal software





    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • SLaguado
    SLaguado Member Posts: 6

    Tinkerer

    You can base it on the time you open the predator sense.


  • SLaguado
    SLaguado Member Posts: 6

    Tinkerer

    xapim said:
    SLaguado did you installed it via the setup file or the appxbundle ??? also got take full ownership of the hidden windows apps folder&contents and open PS from the install folder as PS its a windows app now its not like the older red versions that it was installed  as normal software



    I installed it like any software, after cleaning everything with an uninstaller program.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited March 2020
    SLaguado install it via appxbundle and open it directly from the windows apps app folder as i said above PS its not a normal software anymore its a windows app software





    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/