I spilled water on Nitro 5

Lfreeze0418
Lfreeze0418 Member Posts: 1 New User
edited December 2023 in 2020 Archives
So i spilled water on my nitro 5 keyboard. I shut it down w8ed for 2 hours and tried turning on. Everything was working ok and I tried to enter my pin, but some keys are triggering the others for example when i click E, B and 8 will be activated at same time. I dont see any more problem, what should i do.

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good afternoon Lfreeze0418 !

    The first step should have been not to switch the device on at all without proper evaluation.
    Any micro water particle can cause internal shorting.
    I advise you to take your device to an Acer repair center or find a suitable company.


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  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    So i spilled water on my nitro 5 keyboard. I shut it down w8ed for 2 hours and tried turning on. Everything was working ok and I tried to enter my pin, but some keys are triggering the others for example when i click E, B and 8 will be activated at same time. I dont see any more problem, what should i do.
    Turn off laptop and stop using it. There seems to be still some moisture left inside, and this could burn the system with short circuits.
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  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2019
    Lfreeze0418 i know exactly what the problem is probably you have already damaged everything by switching it back on (never ever switch any electronic device on after a spillage and if its on when the spillage occurs power it off immediately and disassemble it) as it was already said above, you should had opened it yourself and clean let it dry all affected parts because youre out of warranty anyway as warranty will not cover any kind of spillages neither user damage so at this point i would follow the advices above to not use it and take it all a part to dry all parts properly one by one (if you can yourself or just take it to a repair shop to get it done) as you dunno whats the extension of the water spillage damage 


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  • activ8
    activ8 Member Posts: 1 New User
    So i spilled water on my nitro 5 keyboard. I shut it down w8ed for 2 hours and tried turning on. Everything was working ok and I tried to enter my pin, but some keys are triggering the others for example when i click E, B and 8 will be activated at same time. I dont see any more problem, what should i do.
    Does Acer cover this under it's warranty? Because I also spilled coffee on my Nitro and it is still under warranty.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited February 2020
    activ8 no neither acer neither any other manufacturer cover user self damage the only thing that would cover would be a personal third party insurance policy taken on it and even so most insurance companies wont cover spillages


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    activ8 said:
    Does Acer cover this under it's warranty? Because I also spilled coffee on my Nitro and it is still under warranty.
    This could be offered by retailers (like Microcenter, BestBuy in the US) when you purchase accidental protection plan (charged at about 30-40% of device cost at plan purchase). But the standard warranty - acer or reseller - would not cover these types of damages.
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