Ram upgrade acer aspire a315-22-49qx
Tattie
Member Posts: 11
Tinkerer
Hi I have went to crucial and used the tool for my upgrade and I purchased the 8GB ddr4-2666 sodimm after installing I turned my device on and all I get is black screen. Any ideas why it may be doing this. Tha is in advance
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Answers
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Hello,Could you give me the Crucial part number of the memory module?0
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@laurent_14 where do I find the part number ? Is it on the package it came in?0
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You should find it on the white sticker of the memory module.
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Yes, it is. I'm checking....
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This module is 100% compatible with your laptop:CT8G4SFS8266Did you try to insert it several times in the memory slot?
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You may need to reseat the RAM, ensure that it is seated correctly
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@laurent_14 just done it a few more times and still a black screen if I take it out the computer boots as normal0
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Ok. I would suggest you to contact the seller for an exchange or refund because this part is probably defective.
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Tattie said:@laurent_14 just done it a few more times and still a black screen if I take it out the computer boots as normal
In that case it's a bad RAM stick, send it back for a replacement
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I am not an ACER employeeThank you and have a blessed day★★ ACE Pathfinder 2019★★
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I have the same problem using a G Skill RAM stick, 8 GB, DDR4-2400. Laptop works normal when I take out the stick. What can i do?0
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Tattie said:Hi I have went to crucial and used the tool for my upgrade and I purchased the 8GB ddr4-2666 sodimm after installing I turned my device on and all I get is black screen. Any ideas why it may be doing this. Tha is in advance
My advice to you is this, get and install CPUz (if you haven’t got it) and look at your existing RAM specs like speed/timing (the manufacturer does not matter) in CPUz “Memory” and “SPD” sections and see if the OEM and the new RAM match? As the memory that you have gotten from Crucial might not be compatible if mixed with your existing RAM, try to take the OEM RAM out and boot the laptop with the new RAM only and see if your laptop works? If it doesn’t then the new RAM is either incompatible or faulty which is highly unlikely as a reputable company like Crucial does not sell you faulty RAM. Also and after you install the RAM, go into BIOS and see if the new RAM capacity comes up?
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Sorry but you have no idea what you are talking about! How we may remove the SOLDERED memory from the board? CPUz and other tools would just display a speed 1866 which will help nothing because you can't buy such memory (it doesn't exist in the form of physical sticks available to the public).StevenGen said:My advice to you is this, get and install CPUz (if you haven’t got it) and look at your existing RAM specs like speed/timing (the manufacturer does not matter) in CPUz “Memory” and “SPD” sections and see if the OEM and the new RAM match? As the memory that you have gotten from Crucial might not be compatible if mixed with your existing RAM, try to take the OEM RAM out and boot the laptop with the new RAM only and see if your laptop works? If it doesn’t then the new RAM is either incompatible or faulty which is highly unlikely as a reputable company like Crucial does not sell you faulty RAM. Also and after you install the RAM, go into BIOS and see if the new RAM capacity comes up?
I experiencing the same issue - found this topic hoping experienced technicians would provide the answer but all I can read is "smart assess" thinking they are smarter than regular users and suggesting to return memory because it is defective
. The above memory is not defective - it works fine in a different laptop but not Acer A315-22-49QX.
So the question is simply - could you provide a part number for a 100% compatible memory based on the EXPERIENCE rather than rigged Crucial documentation etc.
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