WIFI not working - Cannot locate WLAN under network adapters in Device manager

Cody94
Cody94 Member Posts: 3 New User
edited November 2023 in 2020 Archives


I've tried reinstalling the drivers, updating the BIOS and even restoring factory settings on the laptop and I just cannot get the WIFI working. Any help would be greatly appreciated. I just want my WIFI working again.

Answers

  • Cody94
    Cody94 Member Posts: 3 New User
    edited February 2020
    S/N: NXGCKSA008XXXXXX

    Edited the content to hide sensitive information
    Acer-Samuel
  • Travis9304
    Travis9304 Member Posts: 2 New User
    I have the same issue. Couple of months ago I could connect to my wifi now it’s saying I don’t have WiFi 
  • Travis9304
    Travis9304 Member Posts: 2 New User
    See attached screenshot
  • Cody94
    Cody94 Member Posts: 3 New User
    I don’t know if this is the same issue, have you tried the Acer support website and downloaded the driver as the troubleshooter instructed?
  • billsey
    billsey ACE Posts: 34,276 Trailblazer
    @Travis9304 you should start a thread of your own, your WiFi adapter is being recognized it's just having issues. @Cody94 is not seeing the adapter at all.

    Cody, yours sounds like the WiFi card has either failed or has come disconnected from the slot on the motherboard. Are you still in warranty? If yes, it's time to contact Acer support to get it fixed. If not let us know and we'll talk about how to get it apart as much as needed to reseat/replace the card.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.