ACER CB514-1HT WIFI issues

BGPA4721
BGPA4721 Member Posts: 1 New User
edited November 2023 in 2020 Archives
I just got this chromebook in December and started using it in January.  It was working fine until about two weeks ago. Now I am having issues connecting to the internet via WIFI network. All of my other devices are working fine. Does anyone know what might be causing this? I also tried to send it in for repair but I did not get an address to send it to. Suggestions?

Answers

  • Sjenest
    Sjenest Member Posts: 25 Enthusiast WiFi Icon
    edited February 2020


    Kindly follow these steps:A)power cycle.

    1. Turn off your Chromebook off.

    2. Press and hold down the "refresh" button(which is located just above the 3 and 4 keys) and tap the power button.

    3.Release the refresh key once you see the chromebook starting back up

    B)BROWSER RESET.(By clicking on the settings icon you will find an option called restore the settings to the factory default)

    C)POWER WASH.


    Sign out of your Chromebook.Press and hold Ctrl + Alt + Shift + r.Select Restart.In the box that appears, select Powerwash. Continue.Follow the steps that appear and sign in with your Google Account. ...Once you've reset your Chromebook:

    Now try connecting to the INTERNET and check.



    THANKS.