How many USB ports will be disabled after installing a new m.2 SSD
Mohannad
Member Posts: 6
Tinkerer
I just installed a new M.2 SSD to find 2 USB ports are disabled (2 on the left)
My question is it normal, was it supposed to be only 1 port is disabled?
My model is Predator PH315-52.
My question is it normal, was it supposed to be only 1 port is disabled?
My model is Predator PH315-52.
0
Answers
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Update:
It's NVME m.2 "Samsung 970 EVO SSD 500GB - M.2 NVMe"0 -
Updated to latest BIOS V1.08 still have the same problem.0
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No USB Ports should be disabled after installing a SSD, they should all work
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Then what might have happened to my laptop? so i got 2 USB out of 4 not working anymore?0
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Its probably that you have disturbed the cable connection to either your USB 3.0 dock or the connection to the motherboard on the left side (see caption) take the front cover off and check the cable connections and/or unplug and pug them again properly, as there is very little chance that the USB dock wont work or is damaged if it worked before. Unless you have shortened something out?
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Mohannad either its the cable loose/damaged as @StevenGen suggests above or as he also stated worst case you have shortened something out try direct connect devices to the ports see if they work of if the ports are properly installed on device manager ehne it comes to disassemble laptops the most sensible parts are always the cable connectors as sometimes they get damaged very easily
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MBD: Acer Predator G3-572
I'm not an Acer employee. (just here to help in the best way i can)
If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks
If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:
Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
https://www.facebook.com/groups/PredatorHelios300
https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
Acer support:
https://www.acer.com/ac/en/US/content/service-contact
http://www.acer.com/worldwide/support/1 -
I tried to unplug the SSD again and yeah both ports didn't work means it's not related to the SSD.I took a look in the board i don't see any cuts/damage or at least i don't know where to look.Here are some images might help.0
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I had the exact same problem. Luckily my return window was still open at Amazon. I received a replacement0
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I had the exact same problem luckily my return window from Amazon was still open. I received my replacement put my SSD back in everything now works fine0
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By the way I couldn't see any loose connections when I opened up my laptop. I cannot figure out why the USB ports stopped working on the left side so I got a replacement1
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jj290xapimStevenGen Thanks for all of you.
I fixed it by discharging my laptop and leave it for one night then charged again and everything works properly.
Actually i noticed that my mouse lights is turned on when laptop is turned off when plugged to working port(which was not the normal behavior before).1 -
Mohannad some (at least 1 depending on the model) of the usb 3.0 ports are permanently on when off for mobile charging (not sure which ones neither the side on your model) but you can disable it in the bios or via quick access
https://www.userbenchmark.com/UserRun/11532543
UserBenchmarks: Game 43%, Desk 61%, Work 40%
CPU: Intel Core i5-7300HQ - 63.5%
GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
MBD: Acer Predator G3-572
I'm not an Acer employee. (just here to help in the best way i can)
If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks
If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:
Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
https://www.facebook.com/groups/PredatorHelios300
https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
Acer support:
https://www.acer.com/ac/en/US/content/service-contact
http://www.acer.com/worldwide/support/0