Keyboard Not Working Aspire E 15

SilviaSoares
SilviaSoares Member Posts: 4 New User
edited October 2023 in 2020 Archives
I have an Acer Aspire E 15 laptop and some keys on the keyboard just stopped working for no reason at all. I’ve restarted it and nothing happens, I’ve uninstalled the drivers and still not working, I’ve checked for updates, it says it’s already updated. Anyone know anything I can do? 
I have recently done a reset on the laptop to its factory settings and the keyboard worked fine for the first day and then it just stopped working again.

Best Answer

  • StevenGen
    StevenGen ACE Posts: 12,179 Trailblazer
    Answer ✓
    Undo the front cover and unplug and replug the keyboard, see if that solves the problem, if not, then replace keyboard. Do the 10fastfingers.com typing test, any decent and proper working keyboard should have at least 119 words per minute with an accuracy of 95 percent. This is a common problem on the Aspire E15, V3 and V5's. I've got the same problem(s) with my V3 keyboard and since I replaced the keyboard, it sort of fixed most of the problems but not all, the keyboard still misses certain keys when I speed type! 

Answers

  • JackE
    JackE ACE Posts: 44,898 Trailblazer
    >>> I’ve uninstalled the drivers>>>

    Did you then shut the laptop off and let Windows automatically re-install them? Jack E/NJ

    Jack E/NJ

  • SilviaSoares
    SilviaSoares Member Posts: 4 New User
    JackE said:
    >>> I’ve uninstalled the drivers>>>

    Did you then shut the laptop off and let Windows automatically re-install them? Jack E/NJ
    Yes 
  • StevenGen
    StevenGen ACE Posts: 12,179 Trailblazer
    Answer ✓
    Undo the front cover and unplug and replug the keyboard, see if that solves the problem, if not, then replace keyboard. Do the 10fastfingers.com typing test, any decent and proper working keyboard should have at least 119 words per minute with an accuracy of 95 percent. This is a common problem on the Aspire E15, V3 and V5's. I've got the same problem(s) with my V3 keyboard and since I replaced the keyboard, it sort of fixed most of the problems but not all, the keyboard still misses certain keys when I speed type! 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    It would be interesting if you provided the exact model. Example V3-571-6682.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SilviaSoares
    SilviaSoares Member Posts: 4 New User
    E5-571G-72M5 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    Also, have you tried resetting the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SilviaSoares
    SilviaSoares Member Posts: 4 New User
    StevenGen said:
    Undo the front cover and unplug and replug the keyboard, see if that solves the problem, if not, then replace keyboard. Do the 10fastfingers.com typing test, any decent and proper working keyboard should have at least 119 words per minute with an accuracy of 95 percent. This is a common problem on the Aspire E15, V3 and V5's. I've got the same problem(s) with my V3 keyboard and since I replaced the keyboard, it sort of fixed most of the problems but not all, the keyboard still misses certain keys when I speed type! 
    I just tried replugging the keyboard and it actually worked. Thank you 
  • StevenGen
    StevenGen ACE Posts: 12,179 Trailblazer
    SilviaSoares said:
    StevenGen said:
    Undo the front cover and unplug and replug the keyboard, see if that solves the problem, if not, then replace keyboard. Do the 10fastfingers.com typing test, any decent and proper working keyboard should have at least 119 words per minute with an accuracy of 95 percent. This is a common problem on the Aspire E15, V3 and V5's. I've got the same problem(s) with my V3 keyboard and since I replaced the keyboard, it sort of fixed most of the problems but not all, the keyboard still misses certain keys when I speed type! 
    I just tried replugging the keyboard and it actually worked. Thank you 
    Good to hear SilviaSoares and I'm glad to help you! Cheers

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