Help I installed this months graphics update on my Acer nitro 5 laptop

Atomified459jrorjr
Atomified459jrorjr Member Posts: 46

Tinkerer
edited December 2023 in 2020 Archives
Hello Acer community I have a curious predicament for you all today. My Acer nitro 5 laptop is busted after the latest graphics driver update for the gtx 1050 in the laptop broke the graphics card and now it says cable not connected even though the cable is clearly connected and I’m getting nothing out of it . No signal nothing . Can you all help me?

Best Answer

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Answers

  • andylb
    andylb ACE Posts: 3,824 Pathfinder
    Answer ✓
    I suspect a corrupt driver installation.
    Do a clean uninstall of all Nvidia drivers by downloading DDU 
    https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
    Boot into Safe Mode and run DDU for the clean uninstall. Boot back into Normal Mode then download and install the latest Nvidia drivers from here
    https://www.nvidia.com/Download/index.aspx?lang=en-us#

    Please click YES if I have answered your question 

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Atomified459jrorjr
    Atomified459jrorjr Member Posts: 46

    Tinkerer
    How do I do all of that exactly. Note I’m still a noob at computers so if you can explain as best you can then that would be great
  • Atomified459jrorjr
    Atomified459jrorjr Member Posts: 46

    Tinkerer
    Ok sounds great now how the heck am I supposed to do what the first guy said?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,293 Trailblazer
    You must download the DDU and enable safe boot of Windows.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • Atomified459jrorjr
    Atomified459jrorjr Member Posts: 46

    Tinkerer
    But here’s the thing I’m getting a cable not connected error on my monitor whenever I plug it in to the hdmi port of the laptop. Also the I can’t use the stock laptop screen because it completely snapped off the hinges of the base of the laptop so now I have to permanently hook the laptop up to a desk top monitor. Now can you guys see if I can like get that fixed as well?
  • Atomified459jrorjr
    Atomified459jrorjr Member Posts: 46

    Tinkerer
    Or did I just waste everyone’s time here
  • Atomified459jrorjr
    Atomified459jrorjr Member Posts: 46

    Tinkerer
    do I need to show you guys the problem via image so that you guys can help me get to the bottom of the issue better? Btw the monitor is an Acer monitor but I keep forgetting which one it is.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,293 Trailblazer
    Can you send a picture of the problem with the notebook display?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Atomified459jrorjr
    Atomified459jrorjr Member Posts: 46

    Tinkerer
    Yes yes I can do that hold on a second and the pictures will come in shortly
  • Atomified459jrorjr
    Atomified459jrorjr Member Posts: 46

    Tinkerer
    edited February 2020
    Here are the images of my setup you can clearly see that the laptop screen came off the hinges and is still connected to the laptop base by two wires. My apologizes if the pictures are blurry. If you guys can figure out what’s going on through these images then that would be greatf u 
  • Atomified459jrorjr
    Atomified459jrorjr Member Posts: 46

    Tinkerer
    Sorry if it says f u next to some of the images I was trying to type something else and that came up. I did not mean to say that so I’m sorry
  • Atomified459jrorjr
    Atomified459jrorjr Member Posts: 46

    Tinkerer
    I also apologize if the images are of low quality 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,293 Trailblazer
    What is the notebook model? Example AN515-51-75KZ. You have probably already done this, but have you pressed fn + f5or windows+p?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Atomified459jrorjr
    Atomified459jrorjr Member Posts: 46

    Tinkerer
    Ok the mode of my laptop is AN515-51-5082
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,293 Trailblazer
     You have probably already done this, but have you pressed fn + f5or windows+p?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Atomified459jrorjr
    Atomified459jrorjr Member Posts: 46

    Tinkerer
    edited February 2020
     ok haven’t tried that yet but I will try that soon
  • Atomified459jrorjr
    Atomified459jrorjr Member Posts: 46

    Tinkerer
    Nothing works but I can hear audio coming out from the laptops speakers
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,293 Trailblazer
    Before updating the drivers, did the image appear on the hdmi monitor? Before updating the drivers, did the image appear on the hdmi monitor? Also, how can you connect the original display with the edp cable on the motherboard?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Atomified459jrorjr
    Atomified459jrorjr Member Posts: 46

    Tinkerer
    As the drivers were updating I had an image on the hdmi monitor but ever since the driver was installed now matter what hdmi cable I try it still says on the monitor no cable connected

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