Blank screen | predator Helios 300 (2019) - ph315-52

Fizzy
Fizzy Member Posts: 11

Tinkerer

edited November 2023 in 2020 Archives
-> 2 days ago, started my laptop but screen stayed blank.
-> i can hear startup sound, fans are rotating, only screen is blank. ( Also predator logo on back lid isn't lighting up)
-> tried restarting, nothing happened. 
-> reset battery by holding power button for few seconds, turned on laptop with charger, screen started working.

-> now, after 2 days, started my laptop in morning, screen again blank. Battery reset solution isn't working. Anything else I can try? Laptop is still in warranty.

Answers

  • Fizzy
    Fizzy Member Posts: 11

    Tinkerer

    Edit1: connected external wireless display, and it's working. I entered pin on laptop by guessing what's happening on screen, wifi gets connected automatically, and external display is working. In display settings, the built in display is NOT EVEN DETECTED! and strangely enough, external display is working on nVidea GPU instead of intel UHD630 over which it normally works on. 
  • Fizzy
    Fizzy Member Posts: 11

    Tinkerer

    Edit2: After fiddling with drivers in device manager, enabling and disabling nVidea/intel UHD I again reset battery, and display is back. Problem is most definitely with drivers somewhere. 

    Current driver (intel UHD) - 26.20.100.7262
    Current driver (nVidea 1660ti) - 26.21.14.4187 (updated via external display) 
    Current driver (spacedesk) - 1.1.214.82
  • JohnCena
    JohnCena Member Posts: 460 Seasoned Practitioner WiFi Icon
    Can you make a clean reinstallation with UDU? There's tutorials on everywhere.
  • Overpowered403
    Overpowered403 Member Posts: 2 New User
    Hi, i am absolute computer noob. Just have this same problem as you, but no second display... Anything I can do?
  • JohnCena
    JohnCena Member Posts: 460 Seasoned Practitioner WiFi Icon
    Hi, i am absolute computer noob. Just have this same problem as you, but no second display... Anything I can do?
    You can get it to Acer and they can look what happened.
  • Fizzy
    Fizzy Member Posts: 11

    Tinkerer

    JohnCena said:
    Can you make a clean reinstallation with UDU? There's tutorials on everywhere.
    I don't know what a UDU is. And Google search for "reinstalling with UDU" gives nothing. 
    I think i might have solved the problem though. I disabled spacedesk service and issue hasn't occured for over a week now. Also, it happens when spacedesk is running and i hibernate the laptop and then try to turn it on. 
  • SpideRMaN
    SpideRMaN Member Posts: 10

    Tinkerer

    Fizzy said:
    JohnCena said:
    Can you make a clean reinstallation with UDU? There's tutorials on everywhere.
    I don't know what a UDU is. And Google search for "reinstalling with UDU" gives nothing. 
    I think i might have solved the problem though. I disabled spacedesk service and issue hasn't occured for over a week now. Also, it happens when spacedesk is running and i hibernate the laptop and then try to turn it on. 
    Its DDU and stands for Display Driver Uninstaller

    https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
  • Fizzy
    Fizzy Member Posts: 11

    Tinkerer

    Update(21st April): Laptop went kaput on 14th march. It's in service center for over 30 days now. Motherboard can't arrive due to nationwide lockdown. FML  :)