Acer Aspire XC-750 - After installing SSD, Computer will not turn off by itself at shutdown

brucehvn2
brucehvn2 Member Posts: 2 New User
edited March 1 in 2020 Archives
My client has an Acer Aspire XC-750 desktop.  To try and speed it up, I just installed an SSD.  It seems to work fine, but when shutting down, Windows shuts down completely very quick, but the computer itself is not turning off.  The power button remains lit up.  I've left it for about 5 minutes, but no-go.  So, then I have to press and hold the power button until it turns off.

I did set the BIOS to default values and I can't remember if it failed to turn off before I did that or not.

Anyone have any ideas?

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,471 Trailblazer
    edited February 2020
    Hi,
    Disconnect from mains, press power button for 30Secs, let it rest for a while, then reconnect the mains and try starting. If that doesn't help, give the methods in this thread a try:https://community.acer.com/en/discussion/381620/windows-10-will-not-shut-down/p1
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited February 2020
    There isn't an XC-750.   There's XC-705 and XC-780.   Both the XC-705 and XC-780 have a modern UEFI.  

    It's not clear if you cloned or did a clean install with vanilla Windows or used a USB recovery drive that you created with Acer Care Center.   It's also not clear what operating system came pre-installed on the desktop.  The link that brummyfan2 gave you is for an older desktop that has a legacy hybrid BIOS--not a UEFI.  If you can answer the following questions....

    1. What model does your client have?
    2. What operating system came pre-installed on the computer?
    3. What operating system are you using now?
    4. Did you clone?  Clean install?  Or use a USB recovery drive?
    5.  What's your current BIOS version?
    6.  When you go in to BIOS settings, is Launch CSM set to "never" or "always"  ?

    Edit:

    Acer has a video on youtube that explains a good method for installing the Windows operating system on a new SSD.  It's the same method that I use whether it be desktop or laptop.

    1.  Create a USB recovery drive with Acer Care Center app
    2.  Backup important personal files.
    3. Remove or disconnect all HDDs and SSDs except for the new SDD
    4. Use the USB recovery drive to install Windows on the new SSD







    I'm not an Acer employee.
  • brucehvn2
    brucehvn2 Member Posts: 2 New User
    JordanB said:
    There isn't an XC-750.   There's XC-705 and XC-780.   Both the XC-705 and XC-780 have a modern UEFI.  

    It's not clear if you cloned or did a clean install with vanilla Windows or used a USB recovery drive that you created with Acer Care Center.   It's also not clear what operating system came pre-installed on the desktop.  The link that brummyfan2 gave you is for an older desktop that has a legacy hybrid BIOS--not a UEFI.  If you can answer the following questions....

    1. What model does your client have?
    2. What operating system came pre-installed on the computer?
    3. What operating system are you using now?
    4. Did you clone?  Clean install?  Or use a USB recovery drive?
    5.  What's your current BIOS version?
    6.  When you go in to BIOS settings, is Launch CSM set to "never" or "always"  ?

    Edit:

    Acer has a video on youtube that explains a good method for installing the Windows operating system on a new SSD.  It's the same method that I use whether it be desktop or laptop.

    1.  Create a USB recovery drive with Acer Care Center app
    2.  Backup important personal files.
    3. Remove or disconnect all HDDs and SSDs except for the new SDD
    4. Use the USB recovery drive to install Windows on the new SSD
    @JordanB
    1. Sorry, the client has an XC-705.  I transposed the numbers.  It's from circa 2015 and it does use UEFI and secure boot by default.
    2. I don't remember if it came with Windows 10 pre-installed, or Windows 7 and we did the free upgrade to Windows 10. Actually I think it was already running Windows 10 out of the box because the MS Reserved partition was only 16MB.
    3. It currently still runs Windows 10, updated with all the latest updates.
    4. I backed up the HDD using Acronis TrueImage to an external USB drive. After installing the SSD, I restored partitions individually to the SSD. This was due to an error being thrown by TrueImage when trying to just restore the entire System. I did figure out how to workaround the error, but it was after restoring the partitions.  Also, I don't think TrueImage would have re-created the MS Reserved partition.  I created the partitions using GParted then restored the TrueImage backups to them.  I manually set the proper IDs and attributes on the partitions using DISKPART.
    5. There are only 2 BIOS versions available for download.  I believe it's already using the latest one, but I'm not in front of the machine now.
    6. Secure Boot is enabled and the CSM option is grayed out.

    I should note that Windows is working fine now on the SSD.  The only issue is this not powering off when shutting down Windows.

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited February 2020
    @brucehvn2

    Hello, thanks for additional info.  The only suggestions I have is to update firmware on SSD, but since it's not powering off....that's probably a bad idea to do a firmware update.  The other suggestion is to ask @brummyfan2 what cloning/imaging method he uses.

    I have two mainboards that are identical to your XC-705 mainboard.  One of them is my test mainboard.  I've cleaned installed with vanilla Windows 10 probably 100 times and never had a problem.  Both mainboards are currently running Windows 10 1909 on SSDs with zero shutdown or sleep problems.  I've also dual booted 10 different alternate OS and never had a problem.  I've used the Acer  USB recovery drive 100 times and never had a problem.  This leads me to believe that something went wrong with your cloning/imaging or your SSD needs firmware.

    The only other thing I can suggest is disable fast startup and see what happens.  Good luck.
    I'm not an Acer employee.