I have Gateway DX4850; note that acer bought Gateway in 2007 and that is why I am posting on this website.
I recently completed a "clean install" of Windows 10 on this PC. Although the Gateway support page only has drivers for Windows 7, the installation was smooth and Windows found all drivers with the Windows Update function.
I have just one problem: when I hit shutdown, my computer will not turn off completely. The screen will go blank, the light indicating that the hard disk is working will go blank, put the tower stays on.
I have tried numerous fixes, such as:
* disabling "Fast Restart" and "hibernate";
* typing "bcdedit /set disabledynamictick yes" in the Command Prompt;
* troubleshooting the "Power" (found nothing);
* using "shutdown /s" (does not work).
Note that I do not have Intel Rapid Storage (this was the issue for some users).
I tried contacting Microsoft, but they told me to refer to Gateway. I contacted Acer (Gateway) and they told me:
[...] isn't actually a model that we support for Windows 10, unfortunately. Though Windows 10 can be installed and it may work to some extent, we don't have any updated drivers available for it and likely won't at any point in the future. You could always try posting on our Windows 10 community, as there may be other users who have run into similar issues and may have a solution.
So, does anyone have any ideas?