Acer Swift 5 - backlit keyboard not working

SMAX · February 2019

Hello,

I have just got an Acer Swift 5 as I need a laptop with a backlit keyboard and its not working

I have pressed function f9...

Has any one else had this issue?

Any advice would be appreciated.

Edited the content to hide personal information.

Acer-Samuel

JackE · February 2019

Try Fnkey+F9key combination. Jack E/NJ

SMAX · February 2019

Thank you for your suggestion - I’ve tried that and it didn’t sort it out - also tried the pin hole by by the battery and turning off something like repeat keys in the keyboard setting.. I’d prefer not to take it back to the shop

JackE · February 2019

Unfortunately, sounds like the KB backlight connector isn't attached to the mainboard. I strongly advise not to physically try to access this connector yourself since you'll likely void the warranty or have a hard time returning it to the seller for a refund or exchange on another machine. Jack E/NJ

SMAX · February 2019

JackE said:

Unfortunately, sounds like the KB backlight connector isn't attached to the mainboard. I strongly advise not to physically try to access this connector yourself since you'll likely void the warranty or have a hard time returning it to the seller for a refund or exchange on another machine. Jack E/

Thank you - I will take it back to the shop ……

JunW · December 2019

I'm having the same problem with my brand new Acer Swift 5 - the backboard backlight won't turn on with Fn and F9 simultaneously pressed.

Is there a fix available now?

JackE · December 2019

JunW

If your F9 key has the light symbol, try just pressing the F9 key without the FN key. Also try it in a darkened room because some keyboard lights are controlled by an ambient light photocell. Jack E/NJ