Acer Predator G9-593 Black screen problem

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Answers

  • DaleArellano
    DaleArellano Member Posts: 21 Troubleshooter
    I'm not sure. Try disconnecting disconnecting the edp cable from the motherboard and plug an external monitor into the hdmi port. This will force the system to attempt to display an image on the external monitor.
    This will need the entire laptop (housing) to be unscrewed, right?

    I'll check some dissasembly video in the mean time.
  • Yes. Is your notebook under warranty? Do you have the proper keys philipps and knowledge to open a notebook?
    https://youtu.be/LCA92WH9RR8
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Before opening the notebook, check that this button is being pressed correctly:

    Look for a button similar to this:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • DaleArellano
    DaleArellano Member Posts: 21 Troubleshooter
    Yes. Is your notebook under warranty? Do you have the proper keys philipps and knowledge to open a notebook?
    https://youtu.be/LCA92WH9RR8
    Yes, I have some knowledge in opening laptops. However, I lack the phillips screw. Will try again next week.

    As for the warranty, I am not sure since this is a second hand unit so it does not come with the box and such papers. So safe to say it is already out of warranty.
  • I refer to these keys to open a notebook:
    Resultado de imagem para chaves para abrir notebook
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DaleArellano
    DaleArellano Member Posts: 21 Troubleshooter
    I refer to these keys to open a notebook:
    Resultado de imagem para chaves para abrir notebook
    Yes. I have a precision screw set that should work for the laptop but it is in my hometown. I lack the tools here in the place where I stay. Will keep you posted.
  • DaleArellano
    DaleArellano Member Posts: 21 Troubleshooter
    Hello everybody,

    So what I did is I left the laptop on my apartment over the weekend. And now it has started up successfully. Is there anything I should do to ensure that the problem is solved? I am scared to do a system restart since it went black again the last time.. Any advice?
  • How did you solve the problem?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DaleArellano
    DaleArellano Member Posts: 21 Troubleshooter
    Answer ✓
    How did you solve the problem?
    Well. By the time that I got it to work by doing the drain thingy, I forgot to mention that I used DDU to uninstall the drivers before the black screen problem happened again. Been doing another battery drain sessions to no avail. About to go to my wit's end, I decided to leave the laptop at my apartment (and stsyed at my hometown without it). I poked the pinhole one last time before I left. I also did some reading about DDU causing black screens for pc and laptop systems. They recommended draining the BIOS to clear a random bit that seems to go into the BIOS. This afternoon (arriving back to my apartment), I was planning to disassemble the laptop to remove the CMOS battery. Out of curiosity I tried to boot the laptop first. It worked and I started installing the GPU again. No problems were encountered throughout.

    I've also returned the 4GB RAM that was added in the unit.

    Thank you for your inputs.

    In short, the battery drain method worked for me. In my case tho, it needed a much longer time.
  • OK! I will post your answer as resolved, but it would be interesting if you continue to report if the issue has actually been resolved.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DaleArellano
    DaleArellano Member Posts: 21 Troubleshooter
    OK! I will post your answer as resolved, but it would be interesting if you continue to report if the issue has actually been resolved.
    I will post again in 3 days time. Thank you!
  • DaleArellano
    DaleArellano Member Posts: 21 Troubleshooter
    Hello everyone.

    Sad to say but I had a different problem this time.

    It was working fine this weekend until I decided to install a couple more games in Steam so I started the downloads and slept (I am at my hometown). Sunday morning, I woke up to the laptop's screen off, Power button and power indicator blinking at the same time. I presumed it came to sleep mode. I woke the laptop up by turning on my wireless mouse and moving it(mouse). The laptop responded. The LCD screen backlight and keyboard turned on. But curiously, nothing displays up. Also, after a few seconds it seemed to restart on its own. Same symptoms. Black screen(no backlight), keyboard initialize lights, predator boot sound. Then nothing else. After travelling back to my apartment, I performed the discharge method to no avail. I performed another discharge and left the laptop for 2 straight days(which did the fix at first). I returned to it this night(tonight is the 2nd straight day) and still same symptoms. I can still "reset" the bios with the f2 then f9 f10 (laptop immediately restarts).

    I removed the additional RAM at the last discharge procedure.

    No available external displays.

    I'm nearing my wit's end. Anyone with some thoughts about this?

    Thank you
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    Answer ✓
    I have seen a similar problem, in which the user replaced the rtc battery. I also suggest that you check that this button is being pressed:

    Procure um botão semelhante a este:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DaleArellano
    DaleArellano Member Posts: 21 Troubleshooter
    I have seen a similar problem, in which the user replaced the rtc battery. I also suggest that you check that this button is being pressed:

    Procure um botão semelhante a este:

    Thank you. Yes, the button is being pressed. I observed that if that button is not pressed, the system will not power on at all. I pressume the rtc battery is the CMOS battery. I will trt to disassemble it tonight. Thank you!
  • Ok! Post the result here.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DaleArellano
    DaleArellano Member Posts: 21 Troubleshooter
    Ok! Post the result here.
    Hello,

    After replacing the CMOS battery (a bit sweaty coz it's my first time taking apart an expensive laptop)

    It worked! I hope this is the last of my troubles.

    Seems the system time is still January 26, 2020

    Thank you!

    P.S.
    The curent BIOS is v1.04. Do you advise for me to update it to 1.14?

  • If your notebook is working perfectly, why take the risk of turning it into a brick? If you want to update, you can update the bios, but I think it is not necessary.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DaleArellano
    DaleArellano Member Posts: 21 Troubleshooter
    If your notebook is working perfectly, why take the risk of turning it into a brick? If you want to update, you can update the bios, but I think it is not necessary.
    It just crossed my mind. I'll stay with it anyway. Thanks once more!
  • You are Welcome.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)