Acer Predator Helios 300 PH315-51 - My cpu fan is not spinning

silversrayliegh07
silversrayliegh07 Member Posts: 7

Tinkerer

edited November 2023 in 2020 Archives
So i was cleaning my fans and when i started my laptop and started playing apex for 2+3 min and saw temps it 97* and my cpu fan was at 0rpm then i open the laptop my fan was not dead it was struggling to spin 
Is there a way to fix it if not how can i get a new cpu fan i know it's there on AliExpress but u know corona virus and ***** so canni buy it from anywhere else and my predator is out of warranty  can it still be repaired if take take it care center?
Model:

Acer Predator Helios 300 PH315-51Core i5 8th Gen  1050ti


Answers

  • silversrayliegh07
    silversrayliegh07 Member Posts: 7

    Tinkerer

    @Kev0806 help
  • Kev0806
    Kev0806 Member, Parts Partner Posts: 89 Authorized Parts Partner
    @silversrayliegh07
    Please PM Me your SNID number and i will provide you with a part number and a link to purchase your replacement fan. thanks for reaching out We are always here to help. 
    SourceITstore.ca
    "How Can We Help?"
    Your Partners in IT
    866-414-9303
  • It would be interesting that you disconnected and reconnected to the fans again.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • silversrayliegh07
    silversrayliegh07 Member Posts: 7

    Tinkerer

    edited February 2020
    Kev0806 said:
    @silversrayliegh07
    Please PM Me your SNID number and i will provide you with a part number and a link to purchase your replacement fan. thanks for reaching out We are always here to help. 
    82602XXXXX
  • silversrayliegh07
    silversrayliegh07 Member Posts: 7

    Tinkerer

    It would be interesting that you disconnected and reconnected to the fans again.
    i did that twice will do it again for you 
  • Kev0806
    Kev0806 Member, Parts Partner Posts: 89 Authorized Parts Partner
    The SNID you have provided doesn't come up. Can you provide me with the Serial number please?
    SourceITstore.ca
    "How Can We Help?"
    Your Partners in IT
    866-414-9303
  • silversrayliegh07
    silversrayliegh07 Member Posts: 7

    Tinkerer

    edited February 2020
    Kev0806 said:
    The SNID you have provided doesn't come up. Can you provide me with the Serial number please?
    NHQ3HSI01XXXXXXXXXXXXX
  • Kev0806
    Kev0806 Member, Parts Partner Posts: 89 Authorized Parts Partner
    Can I please have your email address? there are 2 different fan's and I need to send you pictures to figure out which one you need. 
    SourceITstore.ca
    "How Can We Help?"
    Your Partners in IT
    866-414-9303
  • silversrayliegh07
    silversrayliegh07 Member Posts: 7

    Tinkerer

    edited May 2020
    Kev0806 said:
    Can I please have your email address? there are 2 different fan's and I need to send you pictures to figure out which one you need. 
        My mail is ****

    Edited the content to hide personal information
    Acer-Samuel
  • silversrayliegh07
    silversrayliegh07 Member Posts: 7

    Tinkerer

    Kev0806 said:
    Can I please have your email address? there are 2 different fan's and I need to send you pictures to figure out which one you need. 
    i need fan1 the one in right side check mail
  • Ram1988
    Ram1988 Member Posts: 1 New User
    Someone stolen my acer predator i5 Helio 300 it was new under warranty period yet .how can I find it again give me any solution
  • You can use your hotmail account to locate the device. However, this function should be enabled:
    Find My Device on Windows 10
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SauravPB
    SauravPB Member Posts: 2 New User
    Kev0806 said:
    @silversrayliegh07
    Please PM Me your SNID number and i will provide you with a part number and a link to purchase your replacement fan. thanks for reaching out We are always here to help. 
    can you help me? my acer predator helious 300 8gen i7 cpu fan(3rd gen aeroblade) is not spinning...a month ago it spins for seconds and stops then spins and stop..but now it is totally not spinning...i tried almost everything and warenty period is over a year ago.
  • @SauravPByour question will be visible to other users if you create a new topic. you can add me by putting an @.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Maakura
    Maakura Member Posts: 1 New User
    So i was cleaning my fans and when i started my laptop and started playing apex for 2+3 min and saw temps it 97* and my cpu fan was at 0rpm then i open the laptop my fan was not dead it was struggling to spin 
    Is there a way to fix it if not how can i get a new cpu fan i know it's there on AliExpress but u know corona virus and ***** so canni buy it from anywhere else and my predator is out of warranty  can it still be repaired if take take it care center?
    Model:

    Acer Predator Helios 300 PH315-51Core i5 8th Gen  1050ti


    I have the same laptop and i'm facing the same exact problem. So i searched through the internet it seems that many people have faced the similar issue with their PREDATOR HELIOS 300. It would be a great help if you would share if the problem has been solved with your issue and if possible the solution as well. Also i wanted to know which one of the two fans in your case stopped working. In my case, the metal fan stopped working. There are two fans one of plastic and the other of metal.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2020
    Maakura the plasstic delta its always the cpu and the aeroblade the gpu the cpu fan its easy to get and cheap on ebay or aliexpress etc the aeroblade its acer proprietary can only be sold by acer parts partners and not cheap but you can also use a plastic delta on the gpu instead of the aeroblade will consume less power and the cooling performance will be slightly less but will still work fine these are the part numbers you have to look for you can contact acer support to find out the nearest parts partner near you or even pm @Kev0806






    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/