Cannot connect to my second monitor with intel HD graphics 630

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Answers

  • VojanPalčič
    VojanPalčič Member Posts: 20 Troubleshooter
    What about wireless monitor ?

  • I will ask some classmate ACE to check this topic. However, I still think it's worth trying to reinstall windows in legacy mode.
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  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    Maybe the link below can help you get your Nvidia graphics working again.  Not sure. 


    If you need to obtain recovery media from Acer...

    http://www.acer.com/worldwide/support/
    I'm not an Acer employee.
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    VojanPalčič>>>I have allready updated the bios it should be the newest...>>>

    Did you think the firmware update might fix the nvidia problem? Jack E/NJ




    Jack E/NJ

  • VojanPalčič
    VojanPalčič Member Posts: 20 Troubleshooter
    Now I reinstaled windows with the method you send me... now I have in the Device manager 2 unknown devices, should I try to update the drivers from the device manager ?

  • VojanPalčič
    VojanPalčič Member Posts: 20 Troubleshooter
    JackE said:
    VojanPalčič>>>I have allready updated the bios it should be the newest...>>>

    Did you think the firmware update might fix the nvidia problem? Jack E/NJ




    I didnt think that, I just tried it

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Did the problem exist before you updated the firmware? Jack E/NJ

    Jack E/NJ

  • VojanPalčič
    VojanPalčič Member Posts: 20 Troubleshooter
    JackE said:
    Did the problem exist before you updated the firmware? Jack E/NJ
    yes
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>Now I reinstaled windows with the method you send me... now I have in the Device manager 2 unknown devices, should I try to update the drivers from the device manager ?>>>

    You should wait for @egydiocoelho and @JordanB replies. Jack E/NJ

    Jack E/NJ

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    I don't think you meant to mark my last post as the solution. Jack E/NJ

    Jack E/NJ

  • VojanPalčič
    VojanPalčič Member Posts: 20 Troubleshooter
    yea I didn't meant to
  • Can you send the idhardware of these devices with problems?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • VojanPalčič
    VojanPalčič Member Posts: 20 Troubleshooter
    The device status of both:
    The drivers for this device are not installed. (Code 28)

    There are no compatible drivers for this device.


    To find a driver for this device, click Update Driver.
  • Did you reinstall windows in legacy mode? Are both video cards recognized in the device manager? The nvvhci driver is an nvidia driver. Try downloading the latest driver from the nvidia website. The USB port drivers, you must download from the intel websites.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • VojanPalčič
    VojanPalčič Member Posts: 20 Troubleshooter
    Yes you can. You can try this procedure:
    https://youtu.be/cpzLJRAZldA
    Or try to use a microsoft iso and check if the problem occurs in legacy mode.
    I tried this...
    My intel hd graphics is recognized, but not my nvidia,I will download the nvidia driver from their webside
  • If the problem still persists, I think it is worth trying to install windows in legacy mode.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • VojanPalčič
    VojanPalčič Member Posts: 20 Troubleshooter
    how do I do this ?

  • I suggest that you first backup the operating system provided by Acer:
    Then follow these steps:
    a) download iso x86 or x64 from windows 10 here: https://go.microsoft.com/fwlink/?LinkId=691209
    b) convert the pendrive to mbr, using powershell as administrator:

    c) then extract the iso to the pendrive and restart windows;
    d) enter the bios and create a password on the setsupervisorpassword to disable secureboot. Then, activate the f12 boot menu and also put the bootmode in legacy.
    e) press f10 to save on exit and immediately press f12 to select the pendrive.
    f) inside the installation, it may be necessary to convert hdd to mbr. To do this, press shift + f10 and type:
    diskpart
    list disk
    sel disk x
    clean (erases everything)
    convert mbr
    g) then continue installing windows.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited February 2020 Answer ✓
    VojanPalčič I just would like to add that if the DGPU is really dead/corrupted you cant use the hdmi in any way to add an extra monitor because the hdmi port its directly connected to the DGPU it will never work if this one its dead you could try a usb 3.0 hdmi dock (if it works) but dont expect any performance from it you will notice a lot of lag if you were still on warranty (which probably youre not) you could sent it back to get the mobo replaced but probably not the case so you have 2 options here either get your hands on a donor mobo and replace it yourself or try the dock which wont get u anywhere either also the IGPU its directly and exclusively connected to the internal display and manages windows etc... if you had a 2019 H300 you probably would be lucky because the hdmi its shared and the DP port its DGPU only but unfortunately theres not much you can do when you DGPU dies in older models


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    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
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  • mattbushnell083
    mattbushnell083 Member Posts: 5

    Tinkerer

    xapim said:
    VojanPalčič I just would like to add that if the DGPU is really dead/corrupted you cant use the hdmi in any way to add an extra monitor because the hdmi port its directly connected to the DGPU it will never work if this one its dead you could try a usb 3.0 hdmi dock (if it works) but dont expect any performance from it you will notice a lot of lag if you were still on warranty (which probably youre not) you could sent it back to get the mobo replaced but probably not the case so you have 2 options here either get your hands on a donor mobo and replace it yourself or try the dock which wont get u anywhere either also the IGPU its directly and exclusively connected to the internal display and manages windows etc... if you had a 2019 H300 you probably would be lucky because the hdmi its shared and the DP port its DGPU only but unfortunately theres not much you can do when you DGPU dies in older models
    So you're saying the Intel gpu is also directly and exclusively connected to the internal display? In which case the usb/hdmi adapter would allow a second monitor to be detected by the Intel gpu is that right? Has anyone tried this? I would like to use the Intel for the second monitor because using the Nvidia is excessive (causing high temperature etc)