Chromebook doesn't start cb5 571

stekka
stekka Member Posts: 3 New User
edited November 2023 in 2020 Archives
Hi, my cb5 571 often doesn't start, the battery seems to last a couple of hours but sometimes the blue light appear for few seconds but the screen is black, other times nothing happen. I found that i have more chances to start it if i leave the charger on way more than enough....Do you guys think that is the battery or something else?

Thanks

Answers

  • Jack22
    Jack22 ACE Posts: 4,096 Pathfinder
    @stekka
    Try the below step and check

    Factory reset your Chromebook

    1. Sign out of your Chromebook.
    2. Press and hold Ctrl + Alt + Shift + r.
    3. Select Restart.
    4. In the box that appears, select Powerwash and then Continue.
    5. Follow the steps that appear and sign in with your Google Account.
    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • stekka
    stekka Member Posts: 3 New User
    Hi jack, thanks for the answer... Today it doesnt want to start at all.... The blue light tells me that is fully charged but nothing happen...