Aspire R7-372T Not Charging

omggrok
omggrok Member Posts: 3 New User
edited November 2023 in 2020 Archives
Hi all - 

As of today, my laptop will not charge and the battery indicator light doesn't turn on when it's plugged in. Recently, the connection between the DC in port and the power cable (all OEM) felt "loose." Looking around, I saw some other people noticed this issue on theirs, but I didn't see any great responses. Just bought a replacement power cable online (and hopefully it's that and only that), but is there anywhere I can get the replacement DC in port? I haven't found that anywhere. 

Answers

  • I always recommend that users reset the battery and check the battery status with hwinfo64:
    This is the dcin jack cable for your model: 

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • omggrok
    omggrok Member Posts: 3 New User
    Thank you for reaching out - I just tried the battery reset, and unfortunately it's still off (but I was expecting that - the battery completely died today while I was at school). I first noticed the problem as I had the laptop plugged in and got the low battery warning today. 

    Now it won't recognize the cable as being plugged in.

    Thank you for the part identification! Do you know where I can find it? I was unable to find any sellers on Ebay that would send to USA.
  • I think it would be interesting for you to open the notebook and check the dc in jack connection: https://pt.ifixit.com/Guide/Acer+Aspire+R7+Battery+Replacement/36618?lang=en

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)