Acer Swift 3 - What if warranty repair took so long

mastermseven · February 2020

Hi, I have purchased Acer Swift 3 few months back and all of sudden it had issue with the touch pad where it get superhot and cant event touch it for one second. So I bring it to warranty center in USJ, Malaysia. They told me that they need to replace the main board of laptop. Its been 4 weeks since I sent the laptop to them. This really disturb my workflow since I purchased that laptop for my work. Is there anything I can do with this? They took more than a month to fix the issue and I can't do my work.

Jack22 · February 2020

@mastermseven
The only option would be to check with the Acer support team by calling them.
Check the below link to contact Acer
http://www.acer.com/worldwide/support/

Click on 'Yes' if the comment answers your question!

mastermseven · February 2020

They just simply say that they are still waiting for the part to arrive. Is possible for me to ask for replacement as I need to use the laptop for my work purpose

Karp-Acer_Retired · February 2020

mastermseven said:

They just simply say that they are still waiting for the part to arrive. Is possible for me to ask for replacement as I need to use the laptop for my work purpose

I am sorry to hear that you’re experiencing delayed times with the repair process, Acer community is not design for direct customer support consultation, case status, complaints, parts requests/orders or sponsorship/donations request, primarily the community is a place where members can exchange their own advice, ideas, articles with knowledge and troubleshooting techniques etc. please use the appropriate channel/sources for your particular request:

https://www.acer.com/ac/en/MY/content/highpoint-service-network

For status click here.

On the other hand the response time to give a diagnosis is approximately 5-10 business days, the repair time will depend on the availability of the part in case the equipment requires it (if a part needs to be ordered, it can take from 1-4 weeks for the parts to arrive), please keep in mind that all dates/time given is estimated (we do not have control of mailing times or if customs retain any merchandise).