Acer Aspire A515-52 Trackpad not working after new Windows Installation (not in device manager)

WJWILKIE
WJWILKIE Member Posts: 7 New User
edited October 2023 in 2020 Archives
Hi everyone

I bought this Acer Aspire A515-52 S/N ***********************. Everything worked fine.
I decided to upgrade the HDD and RAM so I removed the original 1TB HDD and installed a 256GB SSD, created a bootable USB flashdisk with the same version of Windows as what the laptop came with and installed windows. All good . I downloaded the the wireless lan driver to connect to the internet and downloaded and installed all the drivers for this model from the Acer website and ran Windows update, after which I expected everything to work, except the trackpad was dead. 

So first I had a look at device manager, the section for Mice and pointing devices didn't even show up which made me think its hardware related and not driver related.
I opened up the laptop and made sure the connection of the trackpad was securely fitted, all good but the problem remained. Next I checked my Bios to see if it got turned off somehow, no luck.

Being at my wits end I put the original HDD back with the idea of sending the laptop back for repairs (I thought i might have broken something).
To my amazement the trackpad work again. I looked in device manager and confirmed the Elan driver I needed is the one I got from the Acer website.
Back to the new SSD. I tried to install the driver and this is the log I got:


2019/03/15 18:17:23,14[Log START]  ============ C:\Users\JP Jacobs\Desktop\touchpad_ELANTECH_13.6.10.2_W10x64\Install.cmd ============ 
2019/03/15 18:17:23,14[Log TRACE]  pnputil /add-driver ETDI2C.inf /install 
Microsoft PnP Utility

Adding driver package:  ETDI2C.inf
Driver package added successfully.
Published Name:         oem26.inf
Driver package installed on matching devices.

Total driver packages:  1
Added driver packages:  1
2019/03/15 18:17:23,14[Log TRACE]  pnputil -i -a ETDI2C.inf /install 
Microsoft PnP Utility

Processing inf :            ETDI2C.inf
Successfully installed the driver on a device on the system.
Driver package added successfully.
Published name :            oem26.inf


Total attempted:              1
Number successfully imported: 1


2019/03/15 18:17:23,23[Log Leave]  ============ C:\Users\JP Jacobs\Desktop\touchpad_ELANTECH_13.6.10.2_W10x64\Install.cmd ============ 


2019/03/15 18:17:44,45[Log START]  ============ C:\Users\JP Jacobs\Desktop\touchpad_ELANTECH_13.6.10.2_W10x64\Install.cmd ============ 
2019/03/15 18:17:44,45[Log TRACE]  pnputil /add-driver ETDI2C.inf /install 
Microsoft PnP Utility

Adding driver package:  ETDI2C.inf
Driver package added successfully.
Published Name:         oem26.inf
Driver package installed on matching devices.

Total driver packages:  1
Added driver packages:  1
2019/03/15 18:17:44,45[Log TRACE]  pnputil -i -a ETDI2C.inf /install 
Microsoft PnP Utility

Processing inf :            ETDI2C.inf
Successfully installed the driver on a device on the system.
Driver package added successfully.
Published name :            oem26.inf


Total attempted:              1
Number successfully imported: 1


2019/03/15 18:17:44,52[Log Leave]  ============ C:\Users\JP Jacobs\Desktop\touchpad_ELANTECH_13.6.10.2_W10x64\Install.cmd ============ 


2019/03/15 18:22:38,00[Log START]  ============ C:\Users\JP Jacobs\Desktop\touchpad_ELANTECH_13.6.10.2_W10x64\Install.cmd ============ 
2019/03/15 18:22:38,00[Log TRACE]  pnputil /add-driver ETDI2C.inf /install 
Microsoft PnP Utility

Adding driver package:  ETDI2C.inf
Driver package added successfully.
Published Name:         oem26.inf
Driver package installed on matching devices.

Total driver packages:  1
Added driver packages:  1
2019/03/15 18:22:38,00[Log TRACE]  pnputil -i -a ETDI2C.inf /install 
Microsoft PnP Utility

Processing inf :            ETDI2C.inf
Successfully installed the driver on a device on the system.
Driver package added successfully.
Published name :            oem26.inf


Total attempted:              1
Number successfully imported: 1


2019/03/15 18:22:38,33[Log Leave]  ============ C:\Users\JP Jacobs\Desktop\touchpad_ELANTECH_13.6.10.2_W10x64\Install.cmd ============ 


What am I missing?
Please help

Thanks in advance.



[Post edited to remove inappropriate or personal content -Acer-Harvey]


Answers

  • Hello! Try changing the touchpad option in bios to basic and make sure windows installs the driver! In addition, you need to check the possibility of installing some driver on the human interface device in the device manager!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WJWILKIE
    WJWILKIE Member Posts: 7 New User
    Thanks for the quick response. There is no option related to touchpad in the bios... And in device manager under human interface devices are Acer Airplane mode controller, HID-compiant wireless radio controls and USB-compliant Input device (think its the usb mouse I got plugged in) ao not to sure what i need to do there?
  • In my opinion, I suggest you make a hd clone for ssd with macrium reflect! so the operating system in ssd will be identical to hd!
    On the mouse, there should be some option similar to this:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WJWILKIE
    WJWILKIE Member Posts: 7 New User
    I'm starting to think the clone route might be best...

    This is my device manager. See my problem?


  • Now click show hidden devices in human interface devices:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WJWILKIE
    WJWILKIE Member Posts: 7 New User
    ok done...


  • OK! Install this program so that it downloads the appropriate drivers: http://download.drp.su/17-online/DriverPack-17-Online_1991222665.1544923988.exe
    Uncheck these programs:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WJWILKIE
    WJWILKIE Member Posts: 7 New User
    Link seems to not be working... :)
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WJWILKIE
    WJWILKIE Member Posts: 7 New User
    Thanks, got it. Installed and updated drivers... still nothing. I think I must try and clone the drive?
  • If it still does not work, I think the best option is cloning!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WJWILKIE
    WJWILKIE Member Posts: 7 New User
    Tried that driver. Looks like it installs if I run as administrator but still not working.

    I think I will try the clone route tomorrow.

    Thank you very very much for all your help!

    PS. your surname is the same as the author of 'The Alchemist' - Paulo Coelho :) 



  • OK my friend! Post the result tomorrow!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • boha11212
    boha11212 Member Posts: 1 New User
    Hi, i have the same problem. No solution so far. No entry for the touchpad in bios. Does not show up in devicemanager. Any other ideas? I dont want to try a Bios upgrade cos i dont want to void the warranty.
    regards
  • @boha11212 Ideally, you should create a new topic by clicking ask a question.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Granitetek
    Granitetek Member Posts: 2 New User
    Fixed trackpad issue, download io driver. Install driver. Restart laptop. Go to device manager and remove from system devices Intel(R) Serial IO I2C Host Controller - could be two of them when box pops up remove driver software. Only popped up on one removal. Rescan for hardware changes. System install drivers. Wait a bit. Had to press F7 key to get trackpad to work.