2019 Helios 300 laptop not powering on

WesleyS
WesleyS Member Posts: 2 New User
edited November 2023 in 2020 Archives
I have had my laptop on for two weeks  now and wile I was using it, it went on and of 3 times and then never came back on. The keypad lights up and I can hear the fans running. I have unplugged everything an tried everthing. External monitor also not working. What could this be?

Answers

  • Jack22
    Jack22 ACE Posts: 4,095 Pathfinder
    @WesleyS
    Try the below step
    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec. 

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • WesleyS
    WesleyS Member Posts: 2 New User
    Jack22 said:
    @WesleyS
    Try the below step
    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec. 

    Click on 'Yes' if the comment answers your question!
    It does not have a pinhole and the battery is fixed. Best option would be to return it. When I hit power the machine comes on but none of the usb port give power to mousr or keyboard and the screen doesn't come on. It is like its on but not on.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Battery reset for your model is different, do this
    Unplug the laptop and then press the power button for 15 seconds, leave the laptop alone for 15 minutes and then plug back in and fully charge, when charged power back up

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    Please click YES if I answered your question

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