Acer aspire 5338 screen/sleep issue

5338laptop
5338laptop Member Posts: 1 New User

hi there hoping someone may be able to help.

 

came to my aspire 5338 today and opened it up and cant get it to boot up normally. basically if i am using the laptop and then close it then come back to it and open it up the screen will not display anything and is blank. however the button is illuminated blue which implies it is on. if i then turn it off by the switch and back on from being shut down the laptop works as normal. Hope this makes sense Smiley Happy 

anyhelp would be greatly appreciated

 

thanks

Answers

  • HolyDriver
    HolyDriver Member Posts: 31

    Tinkerer

    It sounds like it couldpossibly be a video driver issue.  Either it corrupted, or if Windows Update attempted to update it and didn't do the job properly, that could cause an issue as well.

     

    My best suggestion would be to go here, download your VGA driver, then un/reinstall your driver and see if it resolves the issue.

     

    If that doesn't resolve the issue, it may be related to something with the operating system.  If you're not opposed to the idea, you could always back up all your data and do a factory restore on your laptop to reinstall your OS fresh.

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