RGB Keyboard service/driver issue - Helios 300 [Predator PH315-52] 2019

SatySatsZB
SatySatsZB Member Posts: 4 New User
edited November 2023 in 2020 Archives
I've a weird issue here. My Helios 300 has working keyboard with RGB lighting. The keyboard lights up during boot and also in the login screen. After I login, it stops lighting and have to manually open Predator Sense app to make it work. I've checked all the startup services and programs and they are all enabled. Does anyone know what might be the problem ?  

Predator PH315-52/i7-9750H/1660Ti/16GB/wRGB Keyboard/Bios v1.08

Answers

  • What happens when you enable animation and sound and disable the "backlight off every 30 seconds?
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  • SatySatsZB
    SatySatsZB Member Posts: 4 New User
    What happens when you enable animation and sound and disable the "backlight off every 30 seconds?
    Well, it lights up always when i disable the "backlight off every 30 seconds". The problem is, when I enable it doesn't light up after I login, I have to manually open predator sense to make it work. 
  • SatySatsZB
    SatySatsZB Member Posts: 4 New User
    What happens when you enable animation and sound and disable the "backlight off every 30 seconds?
    I think the real culprit is "enable animation and sound" option. Surprisingly, it works when I keep this on and "backlight off every 30 seconds" being off. I've no idea how these two are inter-linked. Because, this thing never happened in stock bios v1.05 and I'm sure of it. It's since when I updated the bios to v1.06 and newer versions. 
  • In this site it reports this: 
    Turn off the keyboard backlight:
    Hold the Fn key, and press the F9 key four times to turn the backlight off. Your keyboard backlight should dim each time you press the F9 key while holding FN.
    Now, what happens when you press the fn + f9 or fn + f10 keys four times? Are the lights permanently on?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Does the same problem occur when updating the bios to version 1.08?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SatySatsZB
    SatySatsZB Member Posts: 4 New User
    Does the same problem occur when updating the bios to version 1.08?
    Yes. Enabling animations and sound option fixed this issue in Bios v1.08. I can also enable backlight off option too. This lighting issue happens only when the animations and sound option is disabled.
  • I'm glad you managed to solve the problem.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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