Acer Nitro VN7-592G-747C keyboard not working

Dundy
Dundy Member Posts: 57 Devotee WiFi Icon
edited December 2023 in 2020 Archives
Hi,

The keyboard on my Nitro VN7-592G no longer works. Earlier today a few drops (literally not more :) of mineral water got spilled in the middle of the keyboard and I wiped it up immediately and kept it off.

Hours later I’m trying to boot up but the keyboard is not working. 😟

 Took it apart, see no signs of water inside anywhere though I cannot really see the keyboard’s surface - would require more disassembling.

There is a cable that connects from the keyboard part to the motherboard (not sure if this is the keyboard connection?) but the cable (highlighted in the below photo) looks a little roughed up:

https://ibb.co/VpvGDM4

Could this be the issue? If yes, anyone knows how I can order a new cable like this (living in Europe)?

The power on button and the touchpad works, nothing else. When trying to enter my Windows login password I tried all keys and only the CAPS lock registered but incorrectly: pressing CAPS was entering “ 1 “ for some reason. Now even that no longer has any reaction.

I will try to get a USB keyboard to make sure at least it works with that.

If you have any recommendations what to check and how, do let me know please. 🙂

Thank you! 🙏🏻

Best Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓
    He posted the partnumber of this complete kit:

    In fact, the keyboard-only partnumber is this and you will have to perform the procedure for this video:

    https://youtu.be/cHC34Tl7PAw
    Purchase the keyboard with the correct language.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Dundy
    Dundy Member Posts: 57 Devotee WiFi Icon
    edited January 2020 Answer ✓

    In fact, the keyboard-only partnumber is this and you will have to perform the procedure for this video:

    Purchase the keyboard with the correct language.
    Wow, well this is definitely a lot more than I am willing to mess around with the inside of my notebook. Especially that part where you have to melt/destroy those small plastic holders of the keyboard.

    The video you shared was for a different model (though I got the general idea from it) but found the correct one. Will leave it here in case anyone would need to do a keyboard replacement for Acer Nitro VN7:

    <a rel="nofollow" href="https://www.youtube.com/watch?v=HeJnlaMdN18">https://www.youtube.com/watch?v=HeJnlaMdN18</a>

    I'll just have to find a cheap source to get the whole thing.

    Thanks for all the comments guys, I appreciate it!

Answers

  • If the notebook is still turning on, then the keyboard is probably in trouble. I couldn't identify what the cable you highlighted in the photo is for.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Dundy
    Dundy Member Posts: 57 Devotee WiFi Icon
    If the notebook is still turning on, then the keyboard is probably in trouble. I couldn't identify what the cable you highlighted in the photo is for.
    Thanks. That one is not the keyboard cable - found it, it’s in the middle, this much wider black flat, bendable plastic connector. 

    What I don’t get is if the power button works (which is on the keyboard), then the keyboard should too. Unless that small connector I shared the pic of is only for the power...
  • Dundy
    Dundy Member Posts: 57 Devotee WiFi Icon
    @andylb Thanks and I am afraid that is the case. I will let it dry overnight and naively try my luck
    tomorrow. :)

    Could anyone tell me how I can find the exact model number of the keyboard so that I can check prices?

    last thing I wanna do is order the wrong model :/

    thanks!
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Here it is mate, if I have answered your question please click YES




    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Just don't buy with the wrong language!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Dundy
    Dundy Member Posts: 57 Devotee WiFi Icon
    @andylb
    1.  Bought a USB keyboard and that works fine while the notebook's keyboard remains dead.
    2. Thanks for sharing that image of the parts list.When I open up the notebook, the keyboard connector has a label on it that has very different numbers:

      https://ibb.co/hBR2X0y
    I just want to double check if the one you had sent is the correct one?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓
    He posted the partnumber of this complete kit:

    In fact, the keyboard-only partnumber is this and you will have to perform the procedure for this video:

    https://youtu.be/cHC34Tl7PAw
    Purchase the keyboard with the correct language.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Dundy
    Dundy Member Posts: 57 Devotee WiFi Icon
    edited January 2020 Answer ✓

    In fact, the keyboard-only partnumber is this and you will have to perform the procedure for this video:

    Purchase the keyboard with the correct language.
    Wow, well this is definitely a lot more than I am willing to mess around with the inside of my notebook. Especially that part where you have to melt/destroy those small plastic holders of the keyboard.

    The video you shared was for a different model (though I got the general idea from it) but found the correct one. Will leave it here in case anyone would need to do a keyboard replacement for Acer Nitro VN7:

    <a rel="nofollow" href="https://www.youtube.com/watch?v=HeJnlaMdN18">https://www.youtube.com/watch?v=HeJnlaMdN18</a>

    I'll just have to find a cheap source to get the whole thing.

    Thanks for all the comments guys, I appreciate it!