i have an acer nitro 5 and it freezes everytime i'm gaming when plugged to AC

2

Answers

  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    I suggest you try to restore the bios and battery first:
    a) restore the bios: enter the bios and press f9 and then f10 to correct possible ones;
    b) reset the battery:
    https://youtu.be/NfhgnxUJoZo
    I've done that too
  • OK! Then test the notebook in games again.
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                                                     egydiocoelho Trailblazer
     
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  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited January 2020
    Msharon97 said:
    I've done that, should I try if it works?

    Also do the reset as my friend @egydiocoelho outlines, did it work?

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    I suggest you try to restore the bios and battery first:
    a) restore the bios: enter the bios and press f9 and then f10 to correct possible ones;
    b) reset the battery:
    https://youtu.be/NfhgnxUJoZo
    where do I do the bios thing? do I do it once entered in the command prompt? excuse my ignorance!
  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    andylb said:
    Msharon97 said:
    I've done that, should I try if it works?

    Also do the reset as my friend @egydiocoelho outlines, did it work?
    sorry but I'm not sure where to press the keys at. do I do it in command prompt?
  • Enter the bios by pressing f2 before the Acer logo. Then press f9 and f10. Verify that it resolves the problem with the power adapter.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    Enter the bios by pressing f2 before the Acer logo. Then press f9 and f10. Verify that it resolves the problem with the power adapter.
    okay, I'm doing that and after I need to reset the battery?
  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    @egydiocoelho the problem is still there :( still freezes in less than a minute in-game 
  • Can you check the error that appears on the system tab of the event viewer?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    I tried playing this morning a little bit and it looks like its working. I played for about 10 min. I will try again later after work when I have more time. if it still freezes I will show you the event viewer. hopefully, it works. oh and another thing just out of curiosity, this morning I had a bunch of library errors that I've never seen before and was wondering if the cause was all the stuff I did yesterday? it's not important tho since it didn't give me any actual problem.
  • Can you report error codes?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    this was this morning
  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    this yesterdays one
  • Check for an error with a red X.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    here it is
  • I would like to see the details tab. Did you really uninstall these drivers?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    yes I've uninstalled both the ones you told me to
  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    is this okay?
  • Msharon97 said:
    is this okay?
    Connect to wifi and restart your laptop it will automatically install both driver then check disk percentage 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • I would like to know, if you are using windows version 1903 or 1909? I ask this, why should red stone 6 (1903) be a requirement for bios 1.16 here:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)