i have an acer nitro 5 and it freezes everytime i'm gaming when plugged to AC

Msharon97
Msharon97 Member Posts: 23 Troubleshooter
I don't understand why my laptop freezes only when plugged in. I don't have any other problems. I've tried looking it up around the internet but could not find any solutions, and it's getting very annoying because every 2 hours or so I need to get off the game to charge my laptop.
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Answers

  • Msharon97 said:
    I don't understand why my laptop freezes only when plugged in. I don't have any other problems. I've tried looking it up around the internet but could not find any solutions, and it's getting very annoying because every 2 hours or so I need to get off the game to charge my laptop.
    Are you using original out of box ac adaptor?
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    yes. it is fairly new too I got it last July
  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    Msharon97 said:
    I don't understand why my laptop freezes only when plugged in. I don't have any other problems. I've tried looking it up around the internet but could not find any solutions, and it's getting very annoying because every 2 hours or so I need to get off the game to charge my laptop.
    Are you using original out of box ac adaptor?
    yes
  • You bAttery is damage test your battery from Acer care center software in laptop.

    Most probably ac adaptor or battery one is not working 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Msharon97 said:
    Msharon97 said:
    I don't understand why my laptop freezes only when plugged in. I don't have any other problems. I've tried looking it up around the internet but could not find any solutions, and it's getting very annoying because every 2 hours or so I need to get off the game to charge my laptop.
    Are you using original out of box ac adaptor?
    yes
    You bAttery is damage test your battery from Acer care center software in laptop.

    Most probably ac adaptor or battery one is not working 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Checked this viewer events in windows?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    Msharon97 said:
    Msharon97 said:
    I don't understand why my laptop freezes only when plugged in. I don't have any other problems. I've tried looking it up around the internet but could not find any solutions, and it's getting very annoying because every 2 hours or so I need to get off the game to charge my laptop.
    Are you using original out of box ac adaptor?
    yes
    You bAttery is damage test your battery from Acer care center software in laptop.

    Most probably ac adaptor or battery one is not working 
    I've checked and the battery health is good, any way to check the ac?
  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    Checked this viewer events in windows?
    Checked this viewer events in windows?
    I've done that and it does give me an error because I have to power off the laptop manually.
  • There was a user in the Portuguese community who had the same problem. He reported that when he changed the windows power plan, the problem did not occur. Can you inform your notebook model? Example AN515-51-58VH.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    There was a user in the Portuguese community who had the same problem. He reported that when he changed the windows power plan, the problem did not occur. Can you inform your notebook model? Example AN515-51-58VH.
    So mine is AN515-42-R4C7
  • Did you try to change the power plan?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    I did find where to change the power plan but it looked fine as it was. In plugged in it's on never. Any suggestions on what to change it to?
  • Try changing the power plan to balanced and to energy saving mode and see if the same problem occurs. Also inform the version of the bios.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Msharon97 said:
    Msharon97 said:
    Msharon97 said:
    I don't understand why my laptop freezes only when plugged in. I don't have any other problems. I've tried looking it up around the internet but could not find any solutions, and it's getting very annoying because every 2 hours or so I need to get off the game to charge my laptop.
    Are you using original out of box ac adaptor?
    yes
    You bAttery is damage test your battery from Acer care center software in laptop.

    Most probably ac adaptor or battery one is not working 
    I've checked and the battery health is good, any way to check the ac?
    Sorry i don't know about that but sounds like you need a new charger or a battery 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    Try changing the power plan to balanced and to energy saving mode and see if the same problem occurs. Also inform the version of the bios.
    I tried to set everything on balance but still the laptop freezes when connected to AC while gaming. The bios version is v1.11
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    First you need to update to BIOS v 1.16, there have been 3 updates since v 1.11. You only need v 1.16 it contains all other updates
    https://www.acer.com/ac/en/US/content/support-product/7605?b=1

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    andylb said:
    First you need to update to BIOS v 1.16, there have been 3 updates since v 1.11. You only need v 1.16 it contains all other updates
    https://www.acer.com/ac/en/US/content/support-product/7605?b=1
    okay, I've done that now, what next? 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Go to Device manager and Expand "Battery" left click to highlight and then right click and select uninstall, do this for both items. Then Restart the laptop, Windows will reinstall both with updated drivers
    Please click YES if I answered your question


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Msharon97
    Msharon97 Member Posts: 23 Troubleshooter
    I've done that, should I try if it works?
  • I suggest you try to restore the bios and battery first:
    a) restore the bios: enter the bios and press f9 and then f10 to correct possible ones;
    b) reset the battery:
    https://youtu.be/NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)