Examples: Monday, today, last week, Mar 26, 3/26/04

keyboard typing wrong characters driving me insane.

TavinNitro5TavinNitro5 Member Posts: 12 New User
when I type left arrow it shows hashtag when I type bar with numluck shows 0 and when I press esc shows caps lock what's happening, please need a support
«1

FAQ & Answers

  • brummyfan2brummyfan2 ACE Posts: 14,651 Trailblazer
    Hi,
    Could you please post the full model name of the laptop, like E5-xxxx, in the meantime go to Device manager, expand Keyboards, right click Standard PS/2 keyboard, select Properties and go to  Driver tab, uninstall driver, reboot and let Windows install the driver.

    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/22060540
  • TavinNitro5TavinNitro5 Member Posts: 12 New User
    edited January 23
    it's a acer nitro AN515-52 , here is a picture of the events I'm not sure if it has anything to do with the errors, also just did what you said and the situation still the same. esc shows caps lock and left arrow shows hashtag. 
  • brummyfan2brummyfan2 ACE Posts: 14,651 Trailblazer
    Hi,
    Go to Acer support site, download Serial IO driver and install.
    https://www.acer.com/ac/en/GB/content/support-product/7572?b=1
    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/22060540
  • TavinNitro5TavinNitro5 Member Posts: 12 New User
    is that going to delete any of my files ?
  • egydiocoelhoegydiocoelho ACE Posts: 40,633 Trailblazer
    No my friend!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • egydiocoelhoegydiocoelho ACE Posts: 40,633 Trailblazer
    I also suggest that you check to see if the problem occurs on secure startup and also inform the version of the bios.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TavinNitro5TavinNitro5 Member Posts: 12 New User
    how do I install it now ?
  • egydiocoelhoegydiocoelho ACE Posts: 40,633 Trailblazer
    edited January 23
    Clique em setupserialio.exe
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TavinNitro5TavinNitro5 Member Posts: 12 New User
    okay I will try it now but just in case it does not work what are the steps to check that in the start up and how to check the bios version , Appreciate all the help so far.  
  • TavinNitro5TavinNitro5 Member Posts: 12 New User
    By the way are you brazilian, i'm brazilian too, is there any other way to contact you, really want to solve this problem asap
  • egydiocoelhoegydiocoelho ACE Posts: 40,633 Trailblazer
    The ideal is to talk here. Have you tried mate's suggestion brummyfan2? Also try changing the functio key behavior in the bios. You can check the bios version on the main tab.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TavinNitro5TavinNitro5 Member Posts: 12 New User
    edited January 23
    yes i have tried all the suggestions already and here's is the bios version I'm in right now
  • TavinNitro5TavinNitro5 Member Posts: 12 New User
    do you think this has anything to do with it
  • egydiocoelhoegydiocoelho ACE Posts: 40,633 Trailblazer
    Have you tried to execute our tips?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TavinNitro5TavinNitro5 Member Posts: 12 New User
    how do I change the function key behaviour?
  • egydiocoelhoegydiocoelho ACE Posts: 40,633 Trailblazer
    Enter the bios by pressing f2 before the Acer logo.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TavinNitro5TavinNitro5 Member Posts: 12 New User
    then what else do I do?
  • egydiocoelhoegydiocoelho ACE Posts: 40,633 Trailblazer
    Go to the main tab and change the function key behavior function.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TavinNitro5TavinNitro5 Member Posts: 12 New User
    didnt work either, I'll try and take to the warranty but idk if it will cover as the product support that I was paying finished last month
  • egydiocoelhoegydiocoelho ACE Posts: 40,633 Trailblazer
    Try resetting the battery:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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