New 4-Cell Li-Ion 2500mAh Battery won't charge, stuck at 0%

Dawson
Dawson Member Posts: 3 New User
edited November 2023 in 2020 Archives
I bought a new 4-Cell Li-Ion 2500mAh Battery for my old aspire v5-571 p from the acer store. I plugged in the new battery and it didn't power on so I plugged in my original ac adapter and saw the battery was at 0%. I left it to charge and when I came back 30 minutes later it was still 0%. I tried a few things but I couldn't get it to charge. If I'm not plugged into ac power the laptop does not turn on so I assume I have a faulty battery. However I'm still not fully sure if there's something specific I have to do so if anyone knows something that may fix this please let me know. Also my old battery still works fine it just doesn't hold a charge as long as it did before, so this is how I know it's not the laptop's or the charger's fault.

Best Answer

  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    Answer ✓
    It's possible the new battery sat on the shelf too long, they gradually discharge over time. Try shutting everything down then plug it into the charger and let it sit overnight. If it's still at 0% or it gets hot contact Acer for a replacement.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Does the new battery have the same voltage as the old battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • Dawson
    Dawson Member Posts: 3 New User
    egydiocoelho said:
    Does the new battery have the same voltage as the old battery?
    Yes both batteries are 14.8 v
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Have you ever tried to reset the battery and uninstall the AC adapter and battery drivers?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Dawson
    Dawson Member Posts: 3 New User
    egydiocoelho said:
    Have you ever tried to reset the battery and uninstall the AC adapter and battery drivers?
    I tried uninstalling the battery drivers that did nothing to fix the new battery. When it comes to resetting the battery I don't think my laptop has that because the battery is removable with a latch. 
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    Answer ✓
    It's possible the new battery sat on the shelf too long, they gradually discharge over time. Try shutting everything down then plug it into the charger and let it sit overnight. If it's still at 0% or it gets hot contact Acer for a replacement.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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