Why won't my Acer Nitro 5 laptop charge even though it says it's charging and plugged in?

BigBenTheTexan
BigBenTheTexan Member Posts: 18 Troubleshooter
edited December 2023 in 2020 Archives
I've gone through many of the forums for battery issues none that I've read are like mine. My laptop says it's charging and plugged in but the battery percentage won't go up. I've tried restarting the computer and changing outlets. 
«1

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    What exact model is it for example AN515-** How old is it.

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

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  • BigBenTheTexan
    BigBenTheTexan Member Posts: 18 Troubleshooter
    It is an AN517. This laptop is only 3 weeks old
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    BigBenTheTexan said:
    It is an AN517. This laptop is only 3 weeks old

    AN517-** there are numbers after the dash

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  • BigBenTheTexan
    BigBenTheTexan Member Posts: 18 Troubleshooter
    Oh sorry
    AN517-51-56YW
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    First do a battery reset. Unplug and press the power button for 12 seconds, leave it alone for 15 mins then plug back in and boot up, let me know

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    Thank you and have a blessed day  B)

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  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited January 2020
    If that doesn’t work the next thing is to recalibrate the battery meter. Unplug and use the laptop or leave it standing with sleep suspended, until battery is just below 10%, recharge battery to full and repeat for a total of 3 times. Many users with a new laptop miss the part in the user manual that tells them to fully charge then discharge the battery when the laptop is first used, this is to calibrate the battery meter and condition the battery

    This is from the user manual
    Conditioning a new battery pack
    Before you use a battery pack for the first time, there is a
    conditioning process that you should follow:
    1. Connect the AC adapter and fully charge the battery.
    2.Turn on the computer and complete setting up the operating system.
    3. Disconnect the AC adapter.
    4. Operate the computer using battery power.
    5. Fully deplete the battery until the battery-low warning appears.
    6. Reconnect the AC adapter and fully charge the battery again.

    Please click YES if I answered your question

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  • BigBenTheTexan
    BigBenTheTexan Member Posts: 18 Troubleshooter
    OK the first thing did not work so I will do your second suggestion. I'll tell you if it works or not

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Good luck and get back to me mate

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited January 2020
    While your using and draining your batteries, go here https://www.acer.com/ac/en/US/content/support-product/7312?b=1  click the BIOS tab and update your BIOS to v 1,22 that has all other updates so you only need that one. 
    Then go to Device Manager and expand Battery, highlight the two items there, right click and select uninstall for the 2 items that appear there, then restart your laptop, this will reinstall the battery drivers.

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

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  • BigBenTheTexan
    BigBenTheTexan Member Posts: 18 Troubleshooter
    edited January 2020
    It told me I couldn't install it
  • BigBenTheTexan
    BigBenTheTexan Member Posts: 18 Troubleshooter
    I have an AN517 not an AN515
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited January 2020
    My bad v 1.23 here
    https://www.acer.com/ac/en/US/content/support-product/7966?b=1

    Click the menu tab then BIOS

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • BigBenTheTexan
    BigBenTheTexan Member Posts: 18 Troubleshooter
    Ok so when I ran the application it automatically restarted and installed the drivers. Do I Still have to uninstall the two things that appear there?
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited January 2020
    No that means the drivers were missing and I believe there was a Battery Table update in the BIOS update. So just condition your battery and the problem should be solved. If it is kindly click Yes to did this answer your question

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

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  • BigBenTheTexan
    BigBenTheTexan Member Posts: 18 Troubleshooter
    I'll let you know if I still have problems
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Don't hesitate, I'm always around 

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • BigBenTheTexan
    BigBenTheTexan Member Posts: 18 Troubleshooter
    Ok so my laptop still won't charge after all that you told me to do. The percentage won't go up or down so it still receiving some power. 
  • BigBenTheTexan
    BigBenTheTexan Member Posts: 18 Troubleshooter
    I ran a scan for viruses and there were none so I don't know what the problem is
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited January 2020
    Given that you have followed all the standard battery charging troubleshooting steps with no favorable result, I think you have a defective battery and I would exercise your warranty, sorry mate,

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • BigBenTheTexan
    BigBenTheTexan Member Posts: 18 Troubleshooter
    Ok thank you for your help anyways. I might try resetting my computer.

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