Acer Predator Helios 300 G3-671-77HQ, serious problem with NVIDIA GTX 1060 6Gb GDDR5

2»

Answers

  • Devilthorn
    Devilthorn Member Posts: 25 Enthusiast WiFi Icon
    @xapim well, in that case I am gonna take a hammer, make a really "low level" formatting on my Predator and switch to another brand. 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    Well if you tried everything possible already and the issues persist as i said the only options left in the table are contacting acer and find out if you still have warranty even out of the original country where you bought it and expired ITW, if not try to get a donor mobo (probably too expensive anyway) or just upgrade to a newer one (not saying another brand i never had a single issue with mine and the recent models are really good) but in the end its your budget/choice :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Devilthorn
    Devilthorn Member Posts: 25 Enthusiast WiFi Icon
    @xapim I am gonna contact Acer about it. If they try to sell me a story, I will not upgrade to a newer Acer, definetly. 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Devilthorn good luck and keep up posted :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    @xapim I am gonna contact Acer about it. If they try to sell me a story, I will not upgrade to a newer Acer, definetly. 
    Why not get the new Acer Predator from Croatia itself? That way, your warranty would be honoured as well.
    Trying to do my best here - Your happy Predator owner =)!
  • Devilthorn
    Devilthorn Member Posts: 25 Enthusiast WiFi Icon
    Info update. I started World of Tanks, runing laptop on battery. Everything looks fine so and I played 1 match. When I get back to garage, I've plug in AC/DC adaptor. In that moment game freezed. So it seems graphic card works fine while runs on battery, but it freezes while laptop runs on adaptor. I pray for adaptor malfunction, but I am afraid it is MB. 😬
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Info update. I started World of Tanks, runing laptop on battery. Everything looks fine so and I played 1 match. When I get back to garage, I've plug in AC/DC adaptor. In that moment game freezed. So it seems graphic card works fine while runs on battery, but it freezes while laptop runs on adaptor. I pray for adaptor malfunction, but I am afraid it is MB. 😬
    World of Tanks runs on 1060 right when run on battery? If so, I think adaptor has to be faulty here (just a guess).
    Trying to do my best here - Your happy Predator owner =)!
  • Devilthorn
    Devilthorn Member Posts: 25 Enthusiast WiFi Icon
    @XdxD I pray hard for that, but somehow I presume it is MB failure.
    However I've called local Acer service, and they told me warrant expired due to a ITW  New MB should cost 80% of laptop price, so it is not an option. Also they may repair it if possible and that should be much, much  cheaper.
    I am gonna replace AC/DC adaptor. If that doesn't help, Acer service should be next step.
  • JackE
    JackE ACE Posts: 44,893 Trailblazer
    Devilthorn   >>>So it seems graphic card works fine while runs on battery, but it freezes while laptop runs on adaptor.>>>

    If you haven't done so already, you might want to try changing your power plan to Balanced mode. Jack E/NJ

    Jack E/NJ

  • Devilthorn
    Devilthorn Member Posts: 25 Enthusiast WiFi Icon
    Well, I'll try. At least I will send it to service soon and let them make diagnostics.
  • Devilthorn
    Devilthorn Member Posts: 25 Enthusiast WiFi Icon
    OK, I ´ve tried suggested benchmark tool and this happened..
    Sry, but idk what it means exactly. As You can see, 
    .
  • JackE
    JackE ACE Posts: 44,893 Trailblazer
    edited January 2020
    (1) Did you try the balanced power plan yet?
    (2) Was the benchmark test done plugged in or on battery alone?
    (3) The benchmark test seems to be looking for an external display. From this I'd guess there may be an nvidia control panel option that may have been inadvertently set to work only when an external display is connected. 

    Jack E/NJ

    Jack E/NJ

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    OK, I ´ve tried suggested benchmark tool and this happened..
    Sry, but idk what it means exactly. As You can see, 
    .
    I get this message as well on my G3-572. I then set NVidia 1050Ti as default graphics processor first and then reboot. This time, it detects 1050Ti and benchmarks it but the line now indicates the same thing as your pic for Intel HD 630 graphics.
    Trying to do my best here - Your happy Predator owner =)!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    Exactly as @XdxD said you have to set on nvcp (no need to reboot with me) the benchmark to run in the DGPU only to benchmark the DGPU and set it back to the IGPU to benchmark the IGPU it will not benchmark both at the same time because its impossible for both gpu's to be connected to the display at same time same here with me but you wouldnt want to bench the IGPU anyway :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    @xapim, yeah, we don't need to reboot. Got it. Thanks,
    Trying to do my best here - Your happy Predator owner =)!
  • Devilthorn
    Devilthorn Member Posts: 25 Enthusiast WiFi Icon
    OK guys, here´s what we got till now.
    1.) I switched 1060 to a prefered GPU through Nvidia COntrol Panel
    2.) Restart laptop
    3.) Run Users BenchMark and now, it found 1060 and did bechmark as it goes.
    4.) Run WoT, but it still freezes
    5.) Switch power plan to a ballanced
    6.) Run Heaven Benchmark 4.0 Basic Edition and it dit well.

    Still confused why World of Tanks is still freezing

    Most important, Your suggestions helps me a lot. I appreciate it. Thank you for your efforts.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    Devilthorn if you havent already  manually setup WOT to run through the GTX only on nvcp because probably thats the issue as the gpu benchmark ran fine also when running heaven or any other unigine benchmark the only thing you need to change its tessellation to max dont touch anything else :) 

    If the gtx were to crash it would also crash on any benchmarks which its weird :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Devilthorn
    Devilthorn Member Posts: 25 Enthusiast WiFi Icon
    xapim said:
    Devilthorn if you havent already  manually setup WOT to run through the GTX only on nvcp because probably thats the issue as the gpu benchmark ran fine also when running heaven or any other unigine benchmark the only thing you need to change its tessellation to max dont touch anything else :) 

    If the gtx were to crash it would also crash on any benchmarks which its weird :)

    V-Sync also ON. I have deleted WoT and will download it again, later.