E5-576G laptop will not connect to public internet (Starbucks, etc.)

JimEli
JimEli Member Posts: 4 New User
edited October 2023 in 2020 Archives
I have new Acer E5-576G-5762 with Windows 10 home-64bit (1909). I cannot access the internet from a public wifi. Wifi connects, however my browser (both Chrome and Edge)  never display a login screen. I can access the internet on my home wifi without any problems. I've tried re-installing the network driver, but the same thing happens. This is extremely frustrating.

Answers

  • Jack22
    Jack22 ACE Posts: 4,095 Pathfinder
    @JimEli
    In a public wifi many people try to connect to internet , so there might be problem connecting to it and if connects than it might be slow.
    So since the home wifi is connecting on the laptop, the laptop dont have any issue.

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • JimEli
    JimEli Member Posts: 4 New User
    edited December 2019
    I have no problem connecting to these public wifi/internet locations with my phone. It is not a speed/bandwidth/limited connection issue.  It is a problem with not seeing a login/access web page. It is a problem limited to this computer.
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    What happens if you try to load the browser after the connection? Windows is usually pretty good at recognizing that the login screen needs to be seen, but there are lots of times when it doesn't, especially when there's already a browser up.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • FabiTheBoy
    FabiTheBoy Member Posts: 1 New User
    I have the exact same problem on my Acer Aspire A515-52 - I've tried what seems like everything; rebooted my pc, reinstalled windows, uninstalled and reinstalling the driver, everything, but nothing has worked for more than 15 minutes, before the problems returns. I really hope somebody finds a more definitive answer, commenting here to get notifications on future interactions.
    When I go into the device manager, I often find that it says the problem is either "Code 10" or "Code 43".
  • JimEli
    JimEli Member Posts: 4 New User
    billsey said:
    What happens if you try to load the browser after the connection? Windows is usually pretty good at recognizing that the login screen needs to be seen, but there are lots of times when it doesn't, especially when there's already a browser up.
    Still no login screen, and I cannot access the internet. I have tried different browsers too.
  • JimEli
    JimEli Member Posts: 4 New User
    FabiTheBoy said:
    I have the exact same problem on my Acer Aspire A515-52 - I've tried what seems like everything; rebooted my pc, reinstalled windows, uninstalled and reinstalling the driver, everything, but nothing has worked for more than 15 minutes, before the problems returns. I really hope somebody finds a more definitive answer, commenting here to get notifications on future interactions.
    When I go into the device manager, I often find that it says the problem is either "Code 10" or "Code 43".
    I don't understand what you mean by the problem returns. I simply never can access the internet. The problem is persistent. I have no error code.

    However, I was able to perform these steps and access the internet on my last visit. Seems like a kludge:

    1. From the WIFI icon in the lower left system tray, select: Network & Internet settings.

    2. Select: Change connection properties, scroll down to discover your properties:

    SSID:                                    Starbucks WiFi

    Protocol:                             802.11n

    Security type:                     Open

    Network band:                   2.4 GHz

    Network channel:               6

    Link-local IPv6 address:     ffff::ffff:ffff:ffff:1234%13

    IPv4 address:                      xxx.xxx.xxx.xxx <-this address

    IPv4 DNS servers:                xxx.xxx.xxx.xxx

    xxx.xxx.xxx.xxx

    Manufacturer:                    Intel Corporation

    Description:                        Intel(R) Dual Band Wireless-AC 3168

    Driver version:                    19.51.25.1

    Physical address (MAC):    AA-AA-AA-AA-AA-AA

    3. Enter the IPv4 address for the DNS server into your browser.


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