Acer helios 300 2019 high temperature

ahmedganna
ahmedganna Member Posts: 18 Troubleshooter
edited November 2023 in 2020 Archives
I made a stress testing for 15 min and i get these results  
also laptop is dropping fps at games like battlefield v , does my laptop needs thermal repasting ?

Best Answer

  • ahmedganna
    ahmedganna Member Posts: 18 Troubleshooter
    edited January 2020 Answer ✓
    Well , i made it guys 



    I re pasted CPU & GPU and got a nice cooling pad , after i made the same stress testing i got these results  <3

Answers

  • jakesu11y
    jakesu11y Member Posts: 80 Fixer WiFi Icon
    Those are pretty high sustained temperatures depending on what you are using to stress test.

    Are these temps similar when you run a game for a long period of time? My temps never get that high while gaming (except for very brief spikes on CPU, which I understand to be normal). Going off memory, my sustained worst temps are mid 80s CPU and high 60s on the GPU. The CPU will thermal throttle at 90, thus your frame drops in BF5. 

    Assuming you have adequate airflow to the bottom of the laptop, I would consider re-pasting personally. That or contacting Acer and seeing what options you have under warranty. 
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    edited January 2020
    Omg 5000+5500 rpm!

    After repasting I have fans at 4000+4500 rpm and temps are CPU 82C and GPU 77C, this is stabilized after 1 hr of stress test

    After 15 mins fans at 3500+4000 and temps CPU 84C and GPU 79C

    So decide yourself)
  • jakesu11y
    jakesu11y Member Posts: 80 Fixer WiFi Icon
    I'm just curious what stress test this is...some of them can power virus a CPU to an incredible level that almost never get's seen normally. 
  • ahmedganna
    ahmedganna Member Posts: 18 Troubleshooter
    I used  aida64 for stress testing , it reports that there is a CPU overheating also I am getting these results while i am gaming  , but i have no idea what causes the overheating issue , i am not using cooling pad  , you do ?
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    edited January 2020
    Mine is Aida with all check boxes On except stress disk, no coolpad
    And in Doom 2016 cpu temperatures even a little higher than in Aida
    but FPS at constant 144 with Vulkan engine and it’s so amazing))
  • ahmedganna
    ahmedganna Member Posts: 18 Troubleshooter
    okay  , i am going to repaste it , it may solve the issue , thanks for help
  • jakesu11y
    jakesu11y Member Posts: 80 Fixer WiFi Icon
    With a stress test like that, depending on your ambient temp, I can maybe see hitting 90 and throttling...but if you are getting temps like that in a gaming session I feel there is an issue. 

    I do use a cooling pad, but even without it my temps never look like that. As to what can cause it, usually it's just a poor job of thermal paste application from the factory. Again, assuming you are not choking the fan's airflow or gaming in a sauna. If you are clever and have taken apart some laptops before you could re-paste yourself, though I believe this will void your warranty...alternatively you might contact Acer CS (we are just a forum) and see what options they present to you. 




  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    edited January 2020
    Sorry in Doom it was different configuration, Aida stress test 86+79 on CPU+GPU matches 88+76 in Doom

    I also recommend you to polish heatsink if you have a dremel
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    this
     
  • ahmedganna
    ahmedganna Member Posts: 18 Troubleshooter
    I am not clever in these stuff but i am going to contact CS for further help ....
  • jakesu11y
    jakesu11y Member Posts: 80 Fixer WiFi Icon
    ahmedganna said:
    I am not clever in these stuff but i am going to contact CS for further help ....
    Given that it's brand new...that would be my first move.

    Also, I was wrong, re-pasting doesn't void warranty unless you damage something (per the FAQs). It's not too hard to do, but if you've never pulled the guts out of a laptop it can be a little daunting. Good luck! 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    ahmedganna have you already optimized your windows and tried to undervolt it even further with ts check here  also bare in mind that depending on the country you are in you might void your warranty if you have any seals that you might have to break on disassembling also in some countries the service center engineers will allow you to buy the thermal paste you want for them to apply if this is the case get some kryonaut if not you have to go with the stock thermal paste that they use inform yourself with the service center about it and in normal gaming the cpu temps shouldnt go above 80/85 max and the gpu 70/75


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • ahmedganna
    ahmedganna Member Posts: 18 Troubleshooter
    edited January 2020
    xapim said:
    ahmedganna have you already optimized your windows and tried to undervolt it even further with ts check here  also bare in mind that depending on the country you are in you might void your warranty if you have any seals that you might have to break on disassembling also in some countries the service center engineers will allow you to buy the thermal paste you want for them to apply if this is the case get some kryonaut if not you have to go with the stock thermal paste that they use inform yourself with the service center about it and in normal gaming the cpu temps shouldnt go above 80/85 max and the gpu 70/75
    well , i tried TS with i7 9th CPU setting , but it seems it has no effect because TS undervolt CPU by -.133 , while it is already undervolted with -1.25 by default
  • Twanonus
    Twanonus Member Posts: 23 Troubleshooter
    Dont get cooling pad, it wont help. Dont repaste since there is apparentely BAD paste and MANUFACTURER should have been aware of that, no reason why you should do it yourself. Dont limit CPU power thru anything like throttlestop because heat is limiting your laptop functionality since it cant cool itself. Just return it if you can and buy other one. Predator 300 is inrepairable JUNK.
  • jakesu11y
    jakesu11y Member Posts: 80 Fixer WiFi Icon


    Twanonus said:
    Dont get cooling pad, it wont help. Dont repaste since there is apparentely BAD paste and MANUFACTURER should have been aware of that, no reason why you should do it yourself. Dont limit CPU power thru anything like throttlestop because heat is limiting your laptop functionality since it cant cool itself. Just return it if you can and buy other one. Predator 300 is inrepairable JUNK.
    Inrepairible? I'm sure you mean irreparable, which is a false statement. They are repairable, and for that small percentage with heat issues they are repaired under warranty as stated. Some people who plan to tinker on things would just rather do it themselves. :)

  • Twanonus
    Twanonus Member Posts: 23 Troubleshooter
    english is not my primary language so ***** OFF with grammar you jerk. And why should i solve problem with heating on new laptop? And it is NOT small number, that laptot was overheating in every review. But since we all know how reviews work, nobody will show you lagspikes and other nice things (they will not get next model for review then). So how you want to repair it? It should worth me money to make it running? I should be month without my thing because Acer used cheap paste? WHY?
  • ahmedganna
    ahmedganna Member Posts: 18 Troubleshooter
    edited January 2020 Answer ✓
    Well , i made it guys 



    I re pasted CPU & GPU and got a nice cooling pad , after i made the same stress testing i got these results  <3

  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    Nice, you can undevolt it more to -165 and bake new value into PredatorSense xtu profiles
  • Overheat123
    Overheat123 Member Posts: 5 New User
    ahmedganna said:
    Well , i made it guys 



    I re pasted CPU & GPU and got a nice cooling pad , after i made the same stress testing i got these results  <3

    And what about the GPU temps? Looks like CPU only stress test. And is it still working fine after all these months?
  • ahmedganna
    ahmedganna Member Posts: 18 Troubleshooter
    Overheat123 said:
    ahmedganna said:
    Well , i made it guys 



    I re pasted CPU & GPU and got a nice cooling pad , after i made the same stress testing i got these results  <3

    And what about the GPU temps? Looks like CPU only stress test. And is it still working fine after all these months?
    GPU temp decreased from 92 to 75 after repasting and cleaning laptop from inside

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