Predator Helios 300 (2019 gtx 1660ti) won't turn on.

rishabsg
rishabsg Member Posts: 13

Tinkerer

edited November 2023 in 2020 Archives
I purchased this laptop couple of months ago, everything was fine until yesterday. The device is not turning on when I press the power button. The laptop does make a faint noise when I put my ear close to the bottom of the laptop. The fans isn't turning on either. When I plug in the battery. It does indicate light (light turned blue when it was fully charged) I'm kinda freaking out, what is the cause for this? What can be done.?
PS: I cannot claim the warranty because it was purchased from other country. 
I tried to reinstall the ram 
If somebody is reading this please help me. 

Best Answer

  • rishabsg
    rishabsg Member Posts: 13

    Tinkerer

    Answer ✓
    Can you discharge the lithium battery by plugging any device into the USB 3.0 or 3.1 port? Some users have solved similar problems by discharging the battery.
    Hey, i took the laptop to the local acer service centre, they finally fixed it. Im so relieved, The charged 10$ for the initial service. I asked them what the problem was, and they told me that there was some problem with the bios which had to be reset. They also suggested me not to overcharge the device.. Thanks for your suggestions anyways!!
«1

Answers

  • What is the exact model? Example: PH315-52-78VH.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • rishabsg
    rishabsg Member Posts: 13

    Tinkerer

    What is the exact model? Example: PH315-52-78VH.
    Yes. 
  • OK! Turn off the notebook and unplug the power adapter, and then press the power button for 12 seconds.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • rishabsg
    rishabsg Member Posts: 13

    Tinkerer

    I've done that, nothing is happening. 
    Also, there's no battery hole to reset the battery 
  • I've seen similar issues, which users solved by just discharging the battery completely. Try plugging a device into the USB 3.0 port, which allows you to charge devices even when the laptop is off, so the battery will be discharged faster. Also, it would be interesting to let you know if you can still replace the laptop with your dealer.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • rishabsg
    rishabsg Member Posts: 13

    Tinkerer

    The laptop is not charging my device, I tried doing that just now. The laptop is completely shut down, it's not on sleep mode or anything. 
    The only way I can replace this device is to send the device back to USA, from where it was purchased from... 

  • Can you enter the first ten numbers of partnumber? You find this information in the lower case! Example NX.XXXXX.001
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • rishabsg
    rishabsg Member Posts: 13

    Tinkerer

    Can you enter the first ten numbers of partnumber? You find this information in the lower case! Example NX.XXXXX.001

    NHQ5MAA001
  • rishabsg
    rishabsg Member Posts: 13

    Tinkerer

    Another thing, the laptop lid wasn't closed entirely (it was closed up to 3/4th of it) would this be a reason? This is absurd. SMH. Never happend anything like this with any other device.
  • OK! Are you plugging the laptop directly into a grounded electrical outlet or socket? Also, now try resetting the rtc battery:
    RTC Reset Keep Pressing Power Button 10seconds to reset RTC.
    EC Reset Keep Pressing Power Button 12seconds to reset EC.
    With the laptop turn off!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • rishabsg
    rishabsg Member Posts: 13

    Tinkerer

    I plug in the charger to a socket, I've tried pressing the power button for more than 30 seconds, nothing's happening either 

  • Have you tried disconnecting and reconnecting the lithium battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • rishabsg
    rishabsg Member Posts: 13

    Tinkerer

    The lithium battery is difficult to remove, will it void my warranty as I can see a couple of wires attached to a black cloth/tape 
  • rishabsg
    rishabsg Member Posts: 13

    Tinkerer

    I tried contacting acer, they told me to reset the battery, I tried doing that.
    They told me to hold the power button for 30 seconds,  wait for 3 minutes and plug in the charger. 
    Nothing happend, I've put the device to charge right now 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    rishabsg if after all the solutions provided your issue still persists send it back to get it checked/repaired


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • The problem is, he bought the notebook in the United States.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • rishabsg
    rishabsg Member Posts: 13

    Tinkerer

    The problem is, he bought the notebook in the United States.
    Exactly ...
  • Can you discharge the lithium battery by plugging any device into the USB 3.0 or 3.1 port? Some users have solved similar problems by discharging the battery.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • rishabsg
    rishabsg Member Posts: 13

    Tinkerer

    Answer ✓
    Can you discharge the lithium battery by plugging any device into the USB 3.0 or 3.1 port? Some users have solved similar problems by discharging the battery.
    Hey, i took the laptop to the local acer service centre, they finally fixed it. Im so relieved, The charged 10$ for the initial service. I asked them what the problem was, and they told me that there was some problem with the bios which had to be reset. They also suggested me not to overcharge the device.. Thanks for your suggestions anyways!!
  • jakesu11y
    jakesu11y Member Posts: 80 Fixer WiFi Icon
    Glad you are fixed.

    They told you not to overcharge the device? I wonder how one does that, lol. Mine is basically a desktop plugged in all the time except for when I travel every couple weeks. How strange.