acer nitro5 an515-52 auto shutting down

AkshayChavan
AkshayChavan Member Posts: 1 New User
edited November 2023 in 2019 Archives
my device most of the times works fine when using without plugging in to charge but when I plug it in to charge and play games it shuts down automatically after sometime. after that it wint work without pugging in even if im not playing games

Answers

  • Hi,
    You could try a battery reset, there's a pinhole next to RAM door, switch off the laptop, disconnect from mains, follow the instructions in the video, once completed leave the laptop to rest for a while(15-20 Mins) then reconnect the AC adapter and fully charge the battery before start using the laptop.
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Have you checked what the battery percentage is, while you are gaming and the device is plugged in?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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