Mode

Skip to content

    • The laptop keyboard O,P,+,0,8,6 no working . but others key board no problem.- Acer V13 V3-371-36VZ

    Member Posts: 6 New User
    edited August 2023 in 2019 Archives

    Windows 10 version 1903 (OS build 18362.535). My keyboard O,P,+,0,8,6,4 is not working . Others key work well. 

     

    Even i have tried the update drivers , ease access and etc.

    Could you please advise the possible solution

    Thanks for advice

    Laptop model : Acer V13 V3-371-36VZ

     Tried to scan then found now integrity violations.


    Join in, share your experience!

    It looks like you're new here. Sign in or register to get started.
    Sign-in / Register

    Answers

    • ACE Posts: 98,343 Trailblazer
      Has this problem occurred recently after any windows update?
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 6 New User
      Hi Trailblazer,

      Looked like happened after the windows updates. however, i did the following but can't solve my problem too.

      1, Cleaned the related keys thoroughly.

      2, Ran the troubleshoot - No change or update were necessary.

      3, Windows updates - keyboard drivers - uninstalled and reinstalled.

      4, Rolled back in 10% then problem remained - (FYI, i have reset my PC earlier but problem remained).

      5, keyboard work well in safe mode. (it's sure means keyboard software issue, right ?) curious now , even i gone through so much reset in software.

      6, Resetting keyboard - no working.

      7, installed the Media Creation Tool then updated all in latest version.


      Thanks for reading and advice

    • ACE Posts: 98,343 Trailblazer
      If the keyboard works correctly in safe mode, then it is not a hardware problem. Have you ever run an antivirus for viruses, trojans, or malware that might interfere with your keyboard?
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 6 New User
      Hi Egydiocoelho,

      Thanks for the above advice. I will send to Acer for solution.

      Wishing you Hay 2020 ahead.

      Your sincerely
    • ACE Posts: 45,230 Trailblazer
      >>>FYI, i have reset my PC earlier but problem remained>>>
      Exactly how'd you reset it? Jack E/NJ

      Jack E/NJ

    • Member Posts: 6 New User
      Hi JackE,

      I have reset it to factory default.

      Means, from "formatted the PC" to factory resetting.

      Thanks
    • ACE Posts: 98,343 Trailblazer
      What is the version of uefi-bios? There are some bios updates for your model that fixes something on the keyboard!
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 6 New User
      Hi Eqydiocoelho,

      Appreciate your advice then i done the update on the BIOS from V1.12 to V1.27 then still not solve. Most properly is hardware issue. due to i tested it again in BIOS then found the specified key 4,6 no working.


      Wishing you 2020 ahead.

      Your sincerely
    • ACE Posts: 98,343 Trailblazer
      edited December 2019
      After the upgrade, did you try to restore the bios by pressing f9 and then f10? This way you can fix possible bios bugs.
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 6 New User
      Hi  Egydiocoelho ,

      Did on the following.:-

      F9 Setup Defaults and F10 Save & Exit

      Remained the same problem.

      Your sincerely
    • ACE Posts: 98,343 Trailblazer
      Are the O, P, +, 0.8,6 keys really working in safe mode? Have you tried reinstalling windows by pressing alt + f10 before the Acer logo?
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 

    Join in, share your experience!

    It looks like you're new here. Sign in or register to get started.
    Sign-in / Register

    Latest articles from our Acer Corner blog

    How to Catch Big Fish (Whoppers) in Monster Hunter Wilds

    How to Catch Big Fish (Whoppers) in Monster Hunter Wilds

    Fishing in Monster Hunter Wilds is both fun and rewarding, especially when you manage to reel in the giant fish known as "Whoppers." These impressive aquatic cr…
    All Secret Armors and Weapons in Monster Hunter Wilds

    All Secret Armors and Weapons in Monster Hunter Wilds

    Monster Hunter Wilds introduces a variety of exciting new armor and weapon sets, each crafted from materials obtained by hunting the vast roster of monsters. Ho…
    What Games Will be Played in the 2026 Asian Games by The Olympic Council of Asia

    What Games Will be Played in the 2026 Asian Games by The Olympic Council of Asia

    What are the 2026 Asian Games? The 2026 Asian Games, officially known as Aichi-Nagoya 2026 and marking the 20th edition of this prestigious event, are set to t…
    Acer Revo Box AI - A Desktop Computer That Fits in Your Pocket

    Acer Revo Box AI - A Desktop Computer That Fits in Your Pocket

    Computers come in many shapes and sizes, from slimline laptops to desktop towers that are safer kept under your desk. The compact mini PC is a sub genus of smal…
    Code, Experiment, & Learn: Screen Sense - Acer x Intel SFI Starter Pack

    Code, Experiment, & Learn: Screen Sense - Acer x Intel SFI Starter Pack

    Technology is an integral part of modern learning, but excessive screen time can impact students' well-being. By leveraging experiments, coding, and designing p…
    How to Customize and Personalize Your Chromebook

    How to Customize and Personalize Your Chromebook

    Chromebooks are sleek and streamlined devices that use ChromeOS for web browsing and light computer work. Users are encouraged to save files to the cloud to pre…
    View All

    Join in, share your experience!

    It looks like you're new here. Sign in or register to get started.
    Sign-in / Register

    Quick Links

    Categories