Can Someone help me run games (I have Acer Nitro 5)

SirOliveOil
SirOliveOil Member Posts: 4 New User
edited November 2023 in 2019 Archives
My first laptop and I've been having an issue where my computer cannot run games like Siege, or Fortnite (It does but with awful fps and frame drops even on low settings) But it can run games like tf2 without most problems but those are older games, I don't have much experience with computers so I don't many ideas and I'm lost and I would love some help 

Best Answer

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Answer ✓
    The new AMD Adrenalin 2020 Control Center is designed to give support for your hardware and contains Mobile Driver support for this exact model, the Graphics Drivers on the Acer site are only base drivers. If you haven't already downloaded and installed it then click this link to download it.
    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-12-3

    After installing the Adrenalin Control Center, Follow these instructions

    First make sure you game with your battery charged to 100% BEFORE gaming and KEEP plugged into the main AC power while gaming. Make sure "High Performance when on AC", is selected in your Windows Power Plan and in Nitrosense. If you fail to do this your CPU will run at around 50% of capacity and you will experience poor game performance

    Open the New AMD 2020 Control Center and click the GAMING tab then click the 3 dots in the upper right hand corner and select ADD A GAME, navigate to your games .exe file and double click it to add it, or you can select SCAN FOR GAMES and let the Control Center search your harddrive for games to add. After successfully adding the game click on the game and you will be taken to another window and click the LAUNCH GAME tab.
    Only in this way will your games use the Discrete Rx560x GPU, NEVER launch your game through a desktop shortcut or any other way, do it in the manner I have described.

    Please remember that online gaming may experience low fps and stutter due to the games servers and bottlenecking and that has nothing to do with your GPU.

    PLEASE CLICK YES IF I HAVE ANSWERED YOUR QUESTION, THANKYOU




    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    SirOliveOil said:
    My first laptop and I've been having an issue where my computer cannot run games like Siege, or Fortnite (It does but with awful fps and frame drops even on low settings) But it can run games like tf2 without most problems but those are older games, I don't have much experience with computers so I don't many ideas and I'm lost and I would love some help 
    Please give your exact model number for example AN515-**

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • SirOliveOil
    SirOliveOil Member Posts: 4 New User

    Acer Nitro 5 AN515-42-R5ED Gaming Laptop, AMD Ryzen 5 2500U, AMD Radeon RX 560X Graphics, 15.6" Full HD IPS Display, 8GB DDR4, 1TB HDD, Windows 10 Home & Protective Sleeve

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Answer ✓
    The new AMD Adrenalin 2020 Control Center is designed to give support for your hardware and contains Mobile Driver support for this exact model, the Graphics Drivers on the Acer site are only base drivers. If you haven't already downloaded and installed it then click this link to download it.
    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-12-3

    After installing the Adrenalin Control Center, Follow these instructions

    First make sure you game with your battery charged to 100% BEFORE gaming and KEEP plugged into the main AC power while gaming. Make sure "High Performance when on AC", is selected in your Windows Power Plan and in Nitrosense. If you fail to do this your CPU will run at around 50% of capacity and you will experience poor game performance

    Open the New AMD 2020 Control Center and click the GAMING tab then click the 3 dots in the upper right hand corner and select ADD A GAME, navigate to your games .exe file and double click it to add it, or you can select SCAN FOR GAMES and let the Control Center search your harddrive for games to add. After successfully adding the game click on the game and you will be taken to another window and click the LAUNCH GAME tab.
    Only in this way will your games use the Discrete Rx560x GPU, NEVER launch your game through a desktop shortcut or any other way, do it in the manner I have described.

    Please remember that online gaming may experience low fps and stutter due to the games servers and bottlenecking and that has nothing to do with your GPU.

    PLEASE CLICK YES IF I HAVE ANSWERED YOUR QUESTION, THANKYOU




    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    If you are having problems installing the Control Center you will need to do a clean uninstall of your old AMD drivers using DDU from the link below, after uninstall is complete restart and try to install the Control Center again
    https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • SirOliveOil
    SirOliveOil Member Posts: 4 New User
    After doing the ddu I still have the error and it won't work
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Let me think

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Do a fresh windows install by rebooting and pressing Alt + F10, select keep my files. Then do the process I describe above again

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

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