Aspire E 15 - E5-575G Shutdown Randomly

Anje
Anje Member Posts: 7

Tinkerer
edited August 2023 in 2019 Archives
My laptop aspire E 15 Shutdowns randomly at 37% of charge . And needs hours to get full charged - Why ? My battery is dead or what ? 

Answers

  • Jack22
    Jack22 ACE Posts: 4,095 Pathfinder
    @Anje
    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.

    BIOS default: After power drain is done, power on the unit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. 
    Press F9 and press Enter than press F10 and press Enter. the unit will restart​

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Anje
    Anje Member Posts: 7

    Tinkerer
    edited December 2019
    What do you mean (turn off the unit ) ? How to turn off the unit ? Do I need to follow all steps while my laptop is on ?
  • Anje
    Anje Member Posts: 7

    Tinkerer
    So I have tried this steps : 

    1- turned off my laptop 
    2- pressed pin hole for 30 second 
    3- turned one my laptop . 2f - f9 - f10 
    4- done 

    Was that steps correct ?
  • Jack22
    Jack22 ACE Posts: 4,095 Pathfinder
    Anje said:
    So I have tried this steps : 

    1- turned off my laptop 
    2- pressed pin hole for 30 second 
    3- turned one my laptop . 2f - f9 - f10 
    4- done 

    Was that steps correct ?
    After going to BIOS press r9 than enter and f10 press enter.
    if still you have issue tha do a reset
    follow the steps below:

    1. From the login screen, click the power icon in the lower right corner of the screen.
    2. Hold the Shift key while you click Restart.
    3. Click Troubleshoot.
    4. Select Reset Your PC.
    5. Click Remove everything.
    6. After your computer reboots, click remove all files
    7. Click Reset.
    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Anje
    Anje Member Posts: 7

    Tinkerer
    Jack22 said:
    Anje said:
    So I have tried this steps : 

    1- turned off my laptop 
    2- pressed pin hole for 30 second 
    3- turned one my laptop . 2f - f9 - f10 
    4- done 

    Was that steps correct ?
    After going to BIOS press r9 than enter and f10 press enter.
    if still you have issue tha do a reset
    follow the steps below:

    1. From the login screen, click the power icon in the lower right corner of the screen.
    2. Hold the Shift key while you click Restart.
    3. Click Troubleshoot.
    4. Select Reset Your PC.
    5. Click Remove everything.
    6. After your computer reboots, click remove all files
    7. Click Reset.
    Click on 'Yes' if the comment answers your question!
    hi . non of that solutions fixed my problem 
    any other way?
  • Anje
    Anje Member Posts: 7

    Tinkerer
    Any help guys 
  • Jack22
    Jack22 ACE Posts: 4,095 Pathfinder
    @Anje
    You can try removing the RAM wait for 2 min and again place the RAM back. But make sure when you do that do not damages any other hardware component or else the warranty will be void. 

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Anje
    Anje Member Posts: 7

    Tinkerer
    not solved yet 
  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru
    We suggest you contact Acer support for further assistance since the steps shared have not resolve the issue with the unit shutdown.

    Find Acer support in your region by clicking on the link: https://www.acer.com/worldwide/

    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.

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