Helios 300 G3-571 Ethernet randomly cutting out

taxiway
taxiway Member Posts: 14

Tinkerer

edited November 2023 in 2019 Archives
The ethernet on my computer randomly cuts out for 5-10 seconds at a time. I could go through a whole day without interruption while the next day have constant cut offs. Wifi has no problems. I have tried uninstalling/installing the driver without success. No other device has a problem while hooked up to my router so I'm pretty sure its this computer.

Any other things I could try? Is this a part that is replaceable?

Thanks in advance.

Best Answer

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Answer ✓
    Seems like a hardware issue to me. If still under warranty, send it to Acer Service Center.
    Trying to do my best here - Your happy Predator owner =)!

Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Go to the driver properties of your ethernet driver in Device Manager and untick everything in Power Management.
    Trying to do my best here - Your happy Predator owner =)!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2019
    taxiway also check your windows updates it might have to do with windows updating your drivers if so roll back to an older one or check any lates windows update and uninstall it if you can as you stated it was working fine before i also suggest you to disable windows update from updating drivers/firmware or even completely 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • taxiway
    taxiway Member Posts: 14

    Tinkerer

    I tried the power management settings and the problem persists. Maybe I spoke too soon but the wifi has been acting up too. Today the ethernet has been going down for longer than normal so I decided to use wifi. Turns out it started dropping connection as well. Sometimes the network settings tab on the task bar become unresponsive. Right clicking it will not pull up any options.

    Maybe the hardware is bad?
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    WHat is your Windows 10 build number? What are the dates of both of your network adaptors' drivers?
    Trying to do my best here - Your happy Predator owner =)!
  • taxiway
    taxiway Member Posts: 14

    Tinkerer

    Windows: 17763.864
    Ethernet: 3/23/17
    Wifi: 4/18/18

    Both says latest drivers installed when using windows to search.

    Thanks for your help!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2019
    taxiway probably your best option here to rule out any software issues its to perform a stock recovery clean install check here  if the issues persist after its most probably hardware at this point if youre still on warranty you could sent it back to get checked if youre out of warranty probably youre best/cheapest option would be buying a wifi usb adapter or even a usb ethernet adapter and give it a go


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    @taxiway

    I would recommend taking your laptop to a friend's house or a neighbor's house or relative's house and see if you still have the same problem.  Or you can take it to coffee shop and try there.
    I'm not an Acer employee.
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    taxiway said:
    Windows: 17763.864
    Ethernet: 3/23/17
    Wifi: 4/18/18

    Both says latest drivers installed when using windows to search.

    Thanks for your help!
    Can you provide both of their Hardware IDs from Device Manager?
    Trying to do my best here - Your happy Predator owner =)!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Have u tried the stock drivers or even an older version


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • taxiway
    taxiway Member Posts: 14

    Tinkerer

    XdxD: Here are my device ID's
    Realtek:
    PCI\VEN_10EC&DEV_8168&SUBSYS_118A1025&REV_12
    PCI\VEN_10EC&DEV_8168&SUBSYS_118A1025
    PCI\VEN_10EC&DEV_8168&CC_020000
    PCI\VEN_10EC&DEV_8168&CC_0200

    Wifi:
    PCI\VEN_168C&DEV_003E&SUBSYS_080711AD&REV_32
    PCI\VEN_168C&DEV_003E&SUBSYS_080711AD
    PCI\VEN_168C&DEV_003E&CC_028000
    PCI\VEN_168C&DEV_003E&CC_0280

    Also noticed that sometimes my bluetooth devices will cut out at the same time as my wifi, reconnect, and then when bluetooth comes back, the wifi will be unresponsive. I'm not able to reconnect to my router. It will not even display other wifi signals and I'm not able to disable/enable the device.

    I will try rolling back the drivers in the next few days. Just a bit busy with the holiday and all but I appreciate everyone for helping!
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    edited November 2019
    Try out these drivers: Wi-FiEthernet and Bluetooth.
    Trying to do my best here - Your happy Predator owner =)!
  • taxiway
    taxiway Member Posts: 14

    Tinkerer

    edited November 2019
    XdxD,

    Installed the drivers yesterday. The ethernet and wifi seem stable so far. I'll give it another day or so and if all is well, I'll mark as solved.

    Again, I appreciate the help!

    EDIT:
    Spoke too soon again. Wifi went through the same cycle. Disconnect then completely unresponsive.
  • sri369
    sri369 ACE Posts: 2,822 Pathfinder
    taxiway said:
    XdxD,

    Installed the drivers yesterday. The ethernet and wifi seem stable so far. I'll give it another day or so and if all is well, I'll mark as solved.

    Again, I appreciate the help!

    EDIT:
    Spoke too soon again. Wifi went through the same cycle. Disconnect then completely unresponsive.
    Try setting your WiFi to use ipv4 only and not ipv6.
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  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    taxiway said:
    XdxD,

    Installed the drivers yesterday. The ethernet and wifi seem stable so far. I'll give it another day or so and if all is well, I'll mark as solved.

    Again, I appreciate the help!

    EDIT:
    Spoke too soon again. Wifi went through the same cycle. Disconnect then completely unresponsive.
    Is everything unticked now in Power Management for your Wi-Fi and Ethernet drivers?
    Trying to do my best here - Your happy Predator owner =)!
  • RebeccaCarlson637
    RebeccaCarlson637 Member Posts: 0 Newbie
    I'm not an Acer employee. (just here to help in the best way.
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  • taxiway
    taxiway Member Posts: 14

    Tinkerer

    Yes everything was unticked in power management.

    I went ahead and did a clean install of windows. Without installing any updates or drivers I connected my wifi and after a few seconds the cycle repeated itself. Does this confirm a hardware issue? If so,is this something that can be replaced somewhat easily?

    I'm going to update everything again and see if anything changes. Appreciate the help everyone!
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Answer ✓
    Seems like a hardware issue to me. If still under warranty, send it to Acer Service Center.
    Trying to do my best here - Your happy Predator owner =)!