predator Helios 300 isn't turning on..

AnkitvAnkitv Member Posts: 7

Tinkerer

hello my  predator Helios 300 isn't turning on..the blue led turns on for few seconds and goes off although the laptop is able to charge.. 
Also I have tried battery reset  method not working for me 
Solution would be appreciated
Thank you

FAQ & Answers

  • BaluBalu Ally Posts: 95
    1. Turn off the Laptop.
    2. Unplug all the cables from the Laptop.
    3. Take out the Laptop battery.
    4. Press and hold the power button for 20 seconds and then release it to drain the flea power (static charge.)
    5. Reconnect all cables back again and turn on the laptop.
    If you like the answer click accept. 
  • sri369sri369 ACE Posts: 1,985 Pathfinder
    Balu said:
    1. Turn off the Laptop.
    2. Unplug all the cables from the Laptop.
    3. Take out the Laptop battery.
    4. Press and hold the power button for 20 seconds and then release it to drain the flea power (static charge.)
    5. Reconnect all cables back again and turn on the laptop.
    If you like the answer click accept. 
    Helios 300 models do not come with user-removable battery. They are fixed inside the case, and needs some level of expertise in opening laptops.
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
    ---------
    I am not an Acer employee.
    Your issue could get better coverage and more answers if posted in forums than in a message to me.

    ---------
    User benchmark: https://www.userbenchmark.com/UserRun/30914801



  • AnkitvAnkitv Member Posts: 7

    Tinkerer

    sri369 said:
    Balu said:
    1. Turn off the Laptop.
    2. Unplug all the cables from the Laptop.
    3. Take out the Laptop battery.
    4. Press and hold the power button for 20 seconds and then release it to drain the flea power (static charge.)
    5. Reconnect all cables back again and turn on the laptop.
    If you like the answer click accept. 
    Helios 300 models do not come with user-removable battery. They are fixed inside the case, and needs some level of expertise in opening laptops.
    Exactly..so what should I do now any other solutions
  • sri369sri369 ACE Posts: 1,985 Pathfinder
    Ankitv said:
    Exactly..so what should I do now any other solutions
    There would be a battery reset keyhole. Try that and see if that helps.
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
    ---------
    I am not an Acer employee.
    Your issue could get better coverage and more answers if posted in forums than in a message to me.

    ---------
    User benchmark: https://www.userbenchmark.com/UserRun/30914801



  • xapimxapim ACE Posts: 6,020 Pathfinder
    edited November 2019
    Ankitv if your model its not a 2019 follow all steps here  uninstall the acpi driver (if you can get into windows even on safe mode)  disconnect from AC press/hold the battery pinhole switch for 30s+ leave it to rest 2/3h to completely drain any power left in the capacitors then boot into bios (if youre able to) and reset setup to defaults boot into windows check if the issue persists if you model its a 2019 you wont have a battery pinhole follow the same steps but by pressing the power button instead following the same steps you could also while its off to check if the power kill switch by the ram its properly pressed (some models also do not have it) and add some layers of electrical tape to the bit of rubber/foam that presses it down to make sure its properly pressed and also remove the ram check if the pins are cleaned and insert it back (all this while you are waiting for everything to discharge not before)


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  • AnkitvAnkitv Member Posts: 7

    Tinkerer

    xapim said:
    Ankitv if your model its not a 2019 follow all steps here  uninstall the acpi driver (if you can get into windows even on safe mode)  disconnect from AC press/hold the battery pinhole switch for 30s+ leave it to rest 2/3h to completely drain any power left in the capacitors then boot into bios (if youre able to) and reset setup to defaults boot into windows check if the issue persists if you model its a 2019 you wont have a battery pinhole follow the same steps but by pressing the power button instead following the same steps you could also while its off to check if the power kill switch by the ram its properly pressed (some models also do not have it) and add some layers of electrical tape to the bit of rubber/foam that presses it down to make sure its properly pressed and also remove the ram check if the pins are cleaned and insert it back (all this while you are waiting for everything to discharge not before)
    I did the battery drain process...but I can't get into bios because the laptop doesn't even boot up...the led stays for 4-5 secs and goes off
  • AnkitvAnkitv Member Posts: 7

    Tinkerer

    I had been to one of Acer's service center,they told there is a problem with motherboard....and they have to replace it...what should I do next... replace it or get fixed somewhere local
  • tonidiaztonidiaz Member Posts: 5

    Tinkerer

    I have been having a similar problem with my son's laptop. The battery seems ok and charged but still does not provide power to the laptop. This is what I did and solved the problem: I opened the back cover from the laptop,check on youtube on how to perform this (make sure you remove the hard disk before because depending on your model the data strip will not allow you to remove the cover). Then look for the cables connecting the battery to the motherboard, use a magnifying glass or the camera  from your phone because the connectors are very small. Check on one connector that has a lot of cables with different colors and make sure is fully seated. Believe it or not this connectors tend to go loose with time. If you can, re-seat all the connectors from the battery to the motherboard. This solved my problem. To remove the cover you should use a tool like the isesamo (sold on amazon) or a very thin flat screwdriver.I hope this helps you all.

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