My G3-571-77QK (Predator Helios 300) thinks it's overheating?

Kyle3909
Kyle3909 Member Posts: 6

Tinkerer
edited November 2023 in 2019 Archives
I was recently in a car accident on 10/27/19 with my laptop in the car. The only damage I can see is that there are a few small dents on the top of the laptop. However, every time I start the laptop up predator sense says it's reaching 96-98C. It'll then cool down to about 65-70C and then increase back to 96-98C over a short period of time. It repeats this process the whole time I'm using it. I undervolted it before the accident also as this laptop is already known for it's heating issues. That seemed to fix the heating issues I had then. Now it's like the undervolt isn't working at all. If I play a game that I used to get 60+ fps on, I now get much less and the game lags and jumps around a lot. Ever since the accident, the laptop has been thermal throttling pretty much every time I use it and recently it even froze while playing the new cod. It froze and started looping sounds until I had to power it off and there was no stopping it. I'm hoping you all could tell me what you all think is wrong with it. I asked a local repair shop online and they said it could need re thermal pasted and deep cleaning. I don't think that's the case though as the laptop doesn't actually ever feel as hot as it says it is. It's almost like it thinks it's hotter than it actually is. Any help is much appreciated and I would be happy to provide more details if they are needed. Thanks!

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    you already confirmed the temperatures with hwmonitor
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Kyle3909
    Kyle3909 Member Posts: 6

    Tinkerer
    I have. hwmonitor says that three of my four cores are heating up to 90+C while one of them is staying around 70C under load. All four cores used to stay around 70C when under load due to undervolting. Now only one is apparently. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    check this link: Red-Sand ThrottleStop Undervolt Profiles Pre-Made
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    Kyle3909 said:
    I have. hwmonitor says that three of my four cores are heating up to 90+C while one of them is staying around 70C under load. All four cores used to stay around 70C when under load due to undervolting. Now only one is apparently. 
       Hi, Good Morning! Sorry to hear about your issue.  Kindly find the temperature information below.
           Predator products are engineered to withstand higher operating temperatures than traditional notebooks. These systems include features that help with cooling and heat dispersion. The CPU and GPU are designed to handle temperature spikes in excess of 98 degrees Celsius without causing damage to the components. It is common for PC temperatures to spike temporarily during heavy gaming or graphic usage. If the system encounters excessive temperatures that could damage the hardware, it will automatically shut down to protect the components from becoming damaged.
           If you still feel that the unit is hot, kindly check the link below and choose your location and contact the Acer support in your location.
                 http://www.acer.com/worldwide/support/

              I hope that this is helpful to you! If I have answered your question kindly click YES, thank you ! :)    

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • Kyle3909
    Kyle3909 Member Posts: 6

    Tinkerer
    MartinJohn00001 said:
    Kyle3909 said:
    I have. hwmonitor says that three of my four cores are heating up to 90+C while one of them is staying around 70C under load. All four cores used to stay around 70C when under load due to undervolting. Now only one is apparently. 
       Hi, Good Morning! Sorry to hear about your issue.  Kindly find the temperature information below.
           Predator products are engineered to withstand higher operating temperatures than traditional notebooks. These systems include features that help with cooling and heat dispersion. The CPU and GPU are designed to handle temperature spikes in excess of 98 degrees Celsius without causing damage to the components. It is common for PC temperatures to spike temporarily during heavy gaming or graphic usage. If the system encounters excessive temperatures that could damage the hardware, it will automatically shut down to protect the components from becoming damaged.
           If you still feel that the unit is hot, kindly check the link below and choose your location and contact the Acer support in your location.
                 http://www.acer.com/worldwide/support/

              I hope that this is helpful to you! If I have answered your question kindly click YES, thank you ! :)    
    Sadly, this accident happened on 10/27/19 and my warranty ended on 10/26/19.
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Kyle3909 said:
    MartinJohn00001 said:
    Kyle3909 said:
    I have. hwmonitor says that three of my four cores are heating up to 90+C while one of them is staying around 70C under load. All four cores used to stay around 70C when under load due to undervolting. Now only one is apparently. 
       Hi, Good Morning! Sorry to hear about your issue.  Kindly find the temperature information below.
           Predator products are engineered to withstand higher operating temperatures than traditional notebooks. These systems include features that help with cooling and heat dispersion. The CPU and GPU are designed to handle temperature spikes in excess of 98 degrees Celsius without causing damage to the components. It is common for PC temperatures to spike temporarily during heavy gaming or graphic usage. If the system encounters excessive temperatures that could damage the hardware, it will automatically shut down to protect the components from becoming damaged.
           If you still feel that the unit is hot, kindly check the link below and choose your location and contact the Acer support in your location.
                 http://www.acer.com/worldwide/support/

              I hope that this is helpful to you! If I have answered your question kindly click YES, thank you ! :)    
    Sadly, this accident happened on 10/27/19 and my warranty ended on 10/26/19.


    Hi Kyle3909,
    Do not worry. contact the acer support and check with them if they can help you out. 
    https://www.acer.com/worldwide/
    Accept if its Helpful.   B)
  • Kyle3909
    Kyle3909 Member Posts: 6

    Tinkerer
    egydiocoelho said:
    check this link: Red-Sand ThrottleStop Undervolt Profiles Pre-Made
    I used the linked profile for my system and it didn't change anything
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2019
    Kyle3909 all your cores temps should be similar (up to a max 3/4 degrees difference between them) i suggest you to either repaste it with kryonaut or similar (use the spread method just a thin layer covering both diodes its enough too much paste its bad as also too less) if you can without voiding the warranty if you dont have any seals but if you have seals send it for a repaste if youre out or warranty (as you stated above) your fine to do whatever you want just be carefull whne disassembling the heatsink to not damage any thermal pads if you find any damaged you need to replace them as they dont have the same thickness there are mixed with it bare in mind gaming laptops should be repasted once a year when daily heavy use also dont forget to clean the fans properly and the exit airflow also new cod its having loads of issues on pc heating issues etc even on the newer gpus so dont expect it to work properly on your device they need to optimize it properly probably in the next updates  if you want to test a game make sure you test a properly optimized game to get real results like rise of the tomb raider etc because games as fortnite rust pubg are not optimized either


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • reaLEtyx
    reaLEtyx Member Posts: 28 Troubleshooter
    @Kyle3909 I think you should repaste and if you have had the laptop for a long time, clean out the fans as today I just repasted my laptop after 2 years and my fans were CLOGGED with dust, but once done my max temperatures I have reached is 73 whilst gaming.
  • Kyle3909
    Kyle3909 Member Posts: 6

    Tinkerer
    egydiocoelho said:
    check this link: Red-Sand ThrottleStop Undervolt Profiles Pre-Made
    I used the linked profile for my system and it didn't change anything. 
  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru

    We are sorry you are having an issue with your laptop. In this case we suggest you contact Acer support in your region so they can better assist you.

    Get help with your Acer product at any time day or night. Acer phone and chat technicians can assist with product setup, technical troubleshooting and general questions you may have about your Acer product.

    Phone: 1-866-695-2237
    Available 24/7 - US and Canada
    Español Disponible

    Live Chat: (Available 5AM-2AM CST - US and Canada): Click to Chat

    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.

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