High GPU temperature while idle (Acer Predator Helios 300)

ach113
ach113 Member Posts: 11

Tinkerer
edited November 2023 in 2019 Archives
I have had this laptop for around 5 months now and have not experienced this issue. I used to get high temps/noisy fans while gaming, but I fixed that issue by undervolting (followed instructions given by a user here). But recently I have been getting ~40 C GPU temps while I am not doing anything! (Accoring to predatorsence GPU usage during that time is 0%) I dont understand why its temp is so high (it has always been 0C on 0% usage). I am afraid that maybe I have some virus thats doing this (because I have also been getting huge spikes in CPU/GPU temps/usages while just browsing web), like those miner viruses maybe? But scanning files with antivirus (and through manual inspection) I were not able to find anything. Is there anything I can do to fix this?

Best Answer

  • ach113
    ach113 Member Posts: 11

    Tinkerer
    Answer ✓
    After all this time I finally resolved the problem, it was a bitcoin miner as I initially suspected, which I removed using Malwarebytes

Answers

  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    edited November 2019
    @ach113
         Hi, Kindly check the temperature information below. 
                  Predator products are engineered to withstand higher operating temperatures than traditional notebooks. These systems include features that help with cooling and heat dispersion. The CPU and GPU are designed to handle temperature spikes in excess of 98 degrees Celsius without causing damage to the components. It is common for PC temperatures to spike temporarily during heavy gaming or graphic usage. If the system encounters excessive temperatures that could damage the hardware, it will automatically shut down to protect the components from becoming damaged. 
               But if you still feel that the unit is hot, kindly check the link below and choose your location and contact the Acer Support in your location.
        http://www.acer.com/worldwide/support/

         I hope that this is helpful to you! If I have answered your question kindly click YES, thank you ! :)

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • ach113
    ach113 Member Posts: 11

    Tinkerer
    MartinJohn00001 said:
    @ach113
         Hi, Kindly check the temperature information below. 
                  Predator products are engineered to withstand higher operating temperatures than traditional notebooks. These systems include features that help with cooling and heat dispersion. The CPU and GPU are designed to handle temperature spikes in excess of 98 degrees Celsius without causing damage to the components. It is common for PC temperatures to spike temporarily during heavy gaming or graphic usage. If the system encounters excessive temperatures that could damage the hardware, it will automatically shut down to protect the components from becoming damaged. 
               But if you still feel that the unit is hot, kindly check the link below and choose your location and contact the Acer Support in your location.
        http://www.acer.com/worldwide/support/

         I hope that this is helpful to you! If I have answered your question kindly click YES, thank you ! :)
    The main problem is not really the heat. I just dont understand where do these temperatures come from. I was not getting them earlier. Also laptop used to be very silent before (unless I was playing a demanding game) and now fans are making noise even when just browsing web. 
  • Jerin
    Jerin Member Posts: 13

    Tinkerer
    MartinJohn00001 said:
    @ach113
         Hi, Kindly check the temperature information below. 
                  Predator products are engineered to withstand higher operating temperatures than traditional notebooks. These systems include features that help with cooling and heat dispersion. The CPU and GPU are designed to handle temperature spikes in excess of 98 degrees Celsius without causing damage to the components. It is common for PC temperatures to spike temporarily during heavy gaming or graphic usage. If the system encounters excessive temperatures that could damage the hardware, it will automatically shut down to protect the components from becoming damaged. 
               But if you still feel that the unit is hot, kindly check the link below and choose your location and contact the Acer Support in your location.
        http://www.acer.com/worldwide/support/

         I hope that this is helpful to you! If I have answered your question kindly click YES, thank you ! :)
    Don't believe this..Acer Predator's Notebooks are not engineered to withstand high operating temperatures..And yea the system will not shut down to protect the components from becoming damaged when it reaches high temperatures.the reason i am saying this is because i bought a Acer Predator Helios 300 4 months back and the motherboard got fried because of high temperature and you know what is the best thing about all this Acer told me that burned motherboard's are not covered under warranty and you have to pay for the new motherboard that would cost me the same as buying a new acer predator that i would never ever do in my life again.Thanks Acer
  • StevenGen
    StevenGen ACE Posts: 12,155 Trailblazer
    Jerin said:
    MartinJohn00001 said:
    @ach113
         Hi, Kindly check the temperature information below. 
                  Predator products are engineered to withstand higher operating temperatures than traditional notebooks. These systems include features that help with cooling and heat dispersion. The CPU and GPU are designed to handle temperature spikes in excess of 98 degrees Celsius without causing damage to the components. It is common for PC temperatures to spike temporarily during heavy gaming or graphic usage. If the system encounters excessive temperatures that could damage the hardware, it will automatically shut down to protect the components from becoming damaged. 
               But if you still feel that the unit is hot, kindly check the link below and choose your location and contact the Acer Support in your location.
        http://www.acer.com/worldwide/support/

         I hope that this is helpful to you! If I have answered your question kindly click YES, thank you ! :)
    Don't believe this..Acer Predator's Notebooks are not engineered to withstand high operating temperatures..And yea the system will not shut down to protect the components from becoming damaged when it reaches high temperatures.the reason i am saying this is because i bought a Acer Predator Helios 300 4 months back and the motherboard got fried because of high temperature and you know what is the best thing about all this Acer told me that burned motherboard's are not covered under warranty and you have to pay for the new motherboard that would cost me the same as buying a new acer predator that i would never ever do in my life again.Thanks Acer
    'Jerin' with all due respect, that is not correct, the Predator does turn off if it reaches high temps, this is not an Acer feature but an Intel feature that is built into every one of their cpu's, its got nothing to do with Acer! My V3 use to overheat always and turn off at temperatures of 105c (which is the limit of the cpu) until I took the usual precautions (rpaseted the cpu/gpu, cleaned fan) but, one of the most useful and strange solution that I discovered is, to take the battery out and run the laptop from the DC jack power charging port socket only, this reduced the laptop by at least 20c and the laptop runs perfectly without ever overheating. 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2019
    ach113 40 on gpu its completely normal even on idle nothing to worry about here :) i myself am on +- 50 gpu on idle and 55/60 cpu 30% usage 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    @xapim is your model g3-572?

    Can you please download this tool 1.6.3
    https://github.com/hirschmann/nbfc/releases
    Choose the profile for g3-572 and check whether this thing can control the fans?

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2019
    @belik yes its in my signature will give it a try once i get home i already installed it but seems to not work under remote access just a blank window


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    edited November 2019
    xapim said:
    @belik yes its in my signature will give it a try once i get home i already installed it but seems to not work under remote access just a blank window
    After you install it it should appear app NoteBook FanControl in your start menu and then after you run it you can select this config there



    If it works with your laptop, there is some chance I can build similar config for mine  =)
  • Stuont
    Stuont Member Posts: 17 Troubleshooter
    It seems that 40C gpu idle can be fine, because even if gpu is disabled, there can get heat from cpu via heat pipe. Also, there are some sources of heat in casing, so that heat can be transfered to gpu.

    Maybe, some software uses gpu in background, so it started displaying gpu temperature, maybe displaying software updated and started to show temps (0c gpu is impossible unless liquid nitrogen is used or laptop is frozen :) ) 
  • Stuont
    Stuont Member Posts: 17 Troubleshooter
    belik said:
    xapim said:
    @belik yes its in my signature will give it a try once i get home i already installed it but seems to not work under remote access just a blank window
    After you install it it should appear app NoteBook FanControl in your start menu and then after you run it you can select this config there



    If it works with your laptop, there is some chance I can build similar config for mine  =)
    It would great. Can you please share solution then? 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2019
    belik said:
    xapim said:
    @belik yes its in my signature will give it a try once i get home i already installed it but seems to not work under remote access just a blank window
    After you install it it should appear app NoteBook FanControl in your start menu and then after you run it you can select this config there



    If it works with your laptop, there is some chance I can build similar config for mine  =)
    belik i tested it it doesnt work it doesnt do anything at all :)
    Stuont you can overclock your gpu all gtx rtx etc can be overclocked via msi ab but unfortunately not on win 10 1903 it has issues with msi ab doesnt like it it crashes straight away when you try to overclock/undervolt


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • ach113
    ach113 Member Posts: 11

    Tinkerer
    Answer ✓
    After all this time I finally resolved the problem, it was a bitcoin miner as I initially suspected, which I removed using Malwarebytes

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