PH315-51 Battery is connecting and disconnecting on it's own.

ViTRuSs
ViTRuSs Member Posts: 7

Tinkerer
edited November 2023 in 2019 Archives
It started a while back (like 2 weeks ago) only during intensive gaming, where the battery would connect and disconnect on it's own causing momentary lose of FPS and stutters, but nowadays it happens every minute or so during normal use.
The battery indicators (both the blue and orange ones), start blinking and it refuses to charge.

Now i can't get into any game without it just crashing, or this frequent tandem disconnection happening over and over again.

Answers

  • ViTRuSs
    ViTRuSs Member Posts: 7

    Tinkerer
    For anybody wondering, my Product Name is: Predator PH315-51.
    Windows 10 Home | Version: 1803 | OS build: 17134.1069.
    Bios: Insyde corp. V1.26, 3/27/2019.

  • Du_little
    Du_little Member Posts: 301 Skilled Practitioner WiFi Icon
    Hi @ViTRuSs,
    Am really sorry to hear this, Try doing a battery reset power drain method and bios default and check whether issue is getting fixed.
    follow the below steps:
    t
    Power Drain test.
    1.  Turn off the laptop.  Unplug all the cables and devices including power cable. 
    Flip the laptop.  On the back of the laptop there will be a tiny hole.  It is called a battery reset hole.  There will be a battery symbol right next to the hole.
    2. You need to insert a paper clip or small pin gently inside the hole and hold it for    30 seconds.  
    3. Plug all the cables back and turn on the computer.

    Bios Defaults.
    1. Turn on the computer and keep on tapping f2.  It will go to bios setup utility
    2. Press f9 once on the bios setup screen.   It will show you bios defaults.  Please press yes
    3. Press f10 on the bios setup screen.  It will show you "yes" to save the changes.  Please press yes.

    Computer will automatically restart and it will load windows..
    check and revert..............................................
    Hit Accept if its useful :) 

  • ViTRuSs
    ViTRuSs Member Posts: 7

    Tinkerer
    Du_little said:
    Hi @ViTRuSs,
    Am really sorry to hear this, Try doing a battery reset power drain method and bios default and check whether issue is getting fixed.
    follow the below steps:
    t
    Power Drain test.
    1.  Turn off the laptop.  Unplug all the cables and devices including power cable. 
    Flip the laptop.  On the back of the laptop there will be a tiny hole.  It is called a battery reset hole.  There will be a battery symbol right next to the hole.
    2. You need to insert a paper clip or small pin gently inside the hole and hold it for    30 seconds.  
    3. Plug all the cables back and turn on the computer.

    Bios Defaults.
    1. Turn on the computer and keep on tapping f2.  It will go to bios setup utility
    2. Press f9 once on the bios setup screen.   It will show you bios defaults.  Please press yes
    3. Press f10 on the bios setup screen.  It will show you "yes" to save the changes.  Please press yes.

    Computer will automatically restart and it will load windows..
    check and revert..............................................

    I've just tried this, did everything you said, and it's still the same unfortunately. 2 blinking lights (Orange and Blue) and it is Not charging
  • ViTRuSs
    ViTRuSs Member Posts: 7

    Tinkerer
    Anybody has any answer to this? Honestly this is heartbreaking, not only can I not game with this "Gaming" laptop, I'm also unable to use it for anything else without it having a seizure.
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    edited November 2019
    Try the pin hole reset.
    Trying to do my best here - Your happy Predator owner =)!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    ViTRuSs  first check you battery wear (if you have too much wear you have a faulty battery and and it will need to be replaced) uninstall the acpi driver shutdown disconnect from  AC press/hold the battery pinhole switch for 30s+ leave it off AC for 2/3h boot into bios reset setup defaults and let windows install the acpi driver again see if the issue persists


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • ViTRuSs
    ViTRuSs Member Posts: 7

    Tinkerer
    XdxD said:
    Try the pin hole reset.
    I've tried doing that after "Du_little" mentioned that on a post above yours. But I'll try to elaborate on it as "xapim" just advised.

    Also, @xapim, battery status seems to be "Good".

    Nevertheless, I'll attempt your method and give you the results as soon as I'm able to.

    Thank you all for your inputs.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2019
    ViTRuSs you could also perform a stock recovery clean install (backup whatever you need first) ALT+F10 on boot and delete everything option to rule out any software issues and when i said to check your battery wear its not on acer care center (the only thing its good for right now its to sow your snid and model number apart from that its a bit useless in my view) you have to get the windows battery report and check your wear percentage or just get battery bar pro for real time results :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • ViTRuSs
    ViTRuSs Member Posts: 7

    Tinkerer
    xapim said:
    ViTRuSs you could also perform a stock recovery clean install (backup whatever you need first) ALT+F10 on boot and delete everything option to rule out any software issues and when i said to check your battery wear its not on acer care center (the only thing its good for right now its to sow your snid and model number apart from that its a bit useless in my view) you have to get the windows battery report and check your wear percentage or just get battery bar pro for real time results :)
    Hello,

    I've just followed all of the steps of your first post.

    My Battery wear was at 10% (44,402 out of 48,944 mWh) after the pinhole reset it's at 44,019.
    problem still persists, I'm starting to think that this has nothing to do with the battery and the AC adapter is just not supplying my laptop with enough energy, but that doesn't explain why it would just randomly connect and disconnect like a surge protector or something.

  • ViTRuSs
    ViTRuSs Member Posts: 7

    Tinkerer
    xapim said:
    ViTRuSs you could also perform a stock recovery clean install (backup whatever you need first) ALT+F10 on boot and delete everything option to rule out any software issues and when i said to check your battery wear its not on acer care center (the only thing its good for right now its to sow your snid and model number apart from that its a bit useless in my view) you have to get the windows battery report and check your wear percentage or just get battery bar pro for real time results :)
    Hello,

    I've just followed all of the steps of your first post.

    My Battery wear was at 10% (44,402 out of 48,944 mWh) after the pinhole reset it's at 44,019.
    The problem still persists, I'm starting to think that this has nothing to do with the battery and the AC adapter is just not supplying my laptop with enough energy, but that doesn't explain why it would just randomly connect and disconnect like a surge protector or something.

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