PH315-51 Battery is connecting and disconnecting on it's own.

ViTRuSs

It started a while back (like 2 weeks ago) only during intensive gaming, where the battery would connect and disconnect on it's own causing momentary lose of FPS and stutters, but nowadays it happens every minute or so during normal use.

The battery indicators (both the blue and orange ones), start blinking and it refuses to charge.

Now i can't get into any game without it just crashing, or this frequent tandem disconnection happening over and over again.

ViTRuSs

For anybody wondering, my Product Name is: Predator PH315-51.

Windows 10 Home | Version: 1803 | OS build: 17134.1069.

Bios: Insyde corp. V1.26, 3/27/2019.

Du_little

Hi @ViTRuSs,
Am really sorry to hear this, Try doing a battery reset power drain method and bios default and check whether issue is getting fixed.
follow the below steps:
t

Power Drain test.

1.  Turn off the laptop.  Unplug all the cables and devices including power cable. 

Flip the laptop.  On the back of the laptop there will be a tiny hole.  It is called a battery reset hole.  There will be a battery symbol right next to the hole.

2. You need to insert a paper clip or small pin gently inside the hole and hold it for    30 seconds.  

3. Plug all the cables back and turn on the computer.

Bios Defaults.

1. Turn on the computer and keep on tapping f2.  It will go to bios setup utility

2. Press f9 once on the bios setup screen.   It will show you bios defaults.  Please press yes
3. Press f10 on the bios setup screen.  It will show you "yes" to save the changes.  Please press yes.

Computer will automatically restart and it will load windows..

check and revert..............................................

ViTRuSs

Du_little said:

Hi @ViTRuSs,
Am really sorry to hear this, Try doing a battery reset power drain method and bios default and check whether issue is getting fixed.
follow the below steps:
t

Power Drain test.

1.  Turn off the laptop.  Unplug all the cables and devices including power cable. 

Flip the laptop.  On the back of the laptop there will be a tiny hole.  It is called a battery reset hole.  There will be a battery symbol right next to the hole.

2. You need to insert a paper clip or small pin gently inside the hole and hold it for    30 seconds.  

3. Plug all the cables back and turn on the computer.

Bios Defaults.

1. Turn on the computer and keep on tapping f2.  It will go to bios setup utility

2. Press f9 once on the bios setup screen.   It will show you bios defaults.  Please press yes
3. Press f10 on the bios setup screen.  It will show you "yes" to save the changes.  Please press yes.

Computer will automatically restart and it will load windows..

check and revert..............................................

I've just tried this, did everything you said, and it's still the same unfortunately. 2 blinking lights (Orange and Blue) and it is Not charging

ViTRuSs

Anybody has any answer to this? Honestly this is heartbreaking, not only can I not game with this "Gaming" laptop, I'm also unable to use it for anything else without it having a seizure.

XdxD

Try the pin hole reset.

xapim

ViTRuSs  first check you battery wear (if you have too much wear you have a faulty battery and and it will need to be replaced) uninstall the acpi driver shutdown disconnect from  AC press/hold the battery pinhole switch for 30s+ leave it off AC for 2/3h boot into bios reset setup defaults and let windows install the acpi driver again see if the issue persists

ViTRuSs

XdxD said:

Try the pin hole reset.

I've tried doing that after "Du_little" mentioned that on a post above yours. But I'll try to elaborate on it as "xapim" just advised.

Also, @xapim, battery status seems to be "Good".

Nevertheless, I'll attempt your method and give you the results as soon as I'm able to.

Thank you all for your inputs.

xapim

ViTRuSs you could also perform a stock recovery clean install (backup whatever you need first) ALT+F10 on boot and delete everything option to rule out any software issues and when i said to check your battery wear its not on acer care center (the only thing its good for right now its to sow your snid and model number apart from that its a bit useless in my view) you have to get the windows battery report and check your wear percentage or just get battery bar pro for real time results

ViTRuSs

xapim said:

ViTRuSs you could also perform a stock recovery clean install (backup whatever you need first) ALT+F10 on boot and delete everything option to rule out any software issues and when i said to check your battery wear its not on acer care center (the only thing its good for right now its to sow your snid and model number apart from that its a bit useless in my view) you have to get the windows battery report and check your wear percentage or just get battery bar pro for real time results

Hello,

I've just followed all of the steps of your first post.

My Battery wear was at 10% (44,402 out of 48,944 mWh) after the pinhole reset it's at 44,019.

problem still persists, I'm starting to think that this has nothing to do with the battery and the AC adapter is just not supplying my laptop with enough energy, but that doesn't explain why it would just randomly connect and disconnect like a surge protector or something.

ViTRuSs

xapim said:

ViTRuSs you could also perform a stock recovery clean install (backup whatever you need first) ALT+F10 on boot and delete everything option to rule out any software issues and when i said to check your battery wear its not on acer care center (the only thing its good for right now its to sow your snid and model number apart from that its a bit useless in my view) you have to get the windows battery report and check your wear percentage or just get battery bar pro for real time results

Hello,

I've just followed all of the steps of your first post.

My Battery wear was at 10% (44,402 out of 48,944 mWh) after the pinhole reset it's at 44,019.

The problem still persists, I'm starting to think that this has nothing to do with the battery and the AC adapter is just not supplying my laptop with enough energy, but that doesn't explain why it would just randomly connect and disconnect like a surge protector or something.